E-commerce Strategist

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. nnHere on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary things. nnThe Digital Experience team defines and evolves the strategic vision and end-to-end customer experience for the Apple Store App and global expansion of Apples online store. As part of the team youll be focused on creating our future e-commerce strategy and initiatives and optimizing the current shopping experience. You will work to innovate elevate and expand our online store and create the best-in-class experiences for our customers.

This role will build the strategic vision innovate on new shopping experiences and evolve the customer journey for Apple Store Online. Help us lead some of Apple Retails most significant experiences overseeing end-to-end planning and program management of numerous projects to stitch together a singular cohesive shopping experience. You will cultivate strategic business priorities and develop multiyear business plans to drive growth and revenue targets while optimizing the performance of our existing e-commerce experience. nnThis role will collaborate across diverse cross functional teams from customer insights product management merchandizing and design to develop the future vision and experience on Apples digital platforms. From assessing global industry trends to analyzing quantitative data and behavioral consumer insights you will identify and pursue new business opportunities and customer-centric focus areas.

Develop manage and socialize digital commerce strategies and initiatives from conception and ideation through prototyping and data-driven insights and synthesize conclusions into actionable the full program development u0026 execution cycle of key shopping experiences; including business prioritization developing experience briefs reviewing designs and performance how customers navigate learn shop configure and purchase products from the Apple Store App and other digital and present detailed strategic briefs and presentations to inform and mobilize cross functional partners to support business priorities opportunities and performance strong cross-functional relationships and confidently communicate tailored updates and narratives to senior for the commercial website performance of specific product lines and/or customer optimize the customers shopping experience through data analysis customer insights A/B testing and usability meetings with peers in Asia and Europe during overlapping business hours

7 years of work experience with 2 years in strategy or customer experience in any of the following areas: e-commerce category management strategy development.

4 years of work experience in strategy development customer experience or customer journey success of developing impactful initiatives that drive business growth or address clear long-term verbal and written communication storytelling and presentation skills including proficiency in Keynote Powerpoint Google Slides or self-starter with an outstanding ability to identify opportunities simplify complex initiatives into streamlined customer experiences and work through ambiguity to define track record of problem solving with a bias towards action and results while maintaining extreme attention to detail and relationships and builds bridges across teams leading through influence and flexibly adapting to Apples values of inclusion and in Pu0026L management conversion optimization financing and subscriptions a or equivalent experience desired. MBA or equivalent experience a plus.