E Commerce Parts Operational Manager Americas

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

The ECommerce Parts Operational Manager is responsible for the endtoend operational performance of the Parts digital commerce channel leveraging Salesforce B2B Commerce Cloud. The role ensures seamless execution of pricing content ordering and customer/distributor support acting as the operational bridge between regions distributors and the Global AMPS Digital Commerce teams.

The position plays a critical role in driving adoption execution excellence and continuous improvement of the digital commerce platform across regions.

Scope & Coverage

• Global role with primary responsibility for AMERICAS

• Focused on AMPS digital commerce business

• Works closely with Global AMPS Digital CX IT Product Pricing Parts Logistics and Regional Channel teams

Work mode: Remote

Travel: 20% in the US

Key Responsibilities

Digital Commerce Platform Operations

• Own daytoday operational readiness and stability of the Salesforce B2B Commerce Cloud solution for Parts.

• Act as the primary operational point of contact for distributors and internal teams on platform issues (access usability data ordering flows).

• Ensure fast issue triage coordination and resolution with Digital Commerce IT and Product teams.

Pricing & Commercial Execution

• Manage operational execution of pricing discounts and commercial rules within the commerce platform.

• Partner with Pricing and AMPS leadership to ensure accuracy compliance and timely updates.

• Monitor pricing performance and support corrective actions when issues arise.

Content & Catalog Management

• Ensure parts catalog product data and digital content are complete accurate and up to date.

• Coordinate with Product Marketing and Data teams to address content gaps and data quality issues impacting customer experience.

Regional & Channel Support

• Support regions distributors and customers during onboarding rollout and ongoing use of the platform.

• Capture field feedback and translate it into actionable improvements for the global digital commerce roadmap.

• Ensure consistent operational execution while accommodating regional requirements where needed.

Special Quotes & NonStandard Projects Leadership

• Manage and lead the team dedicated to special quotes and projects that cannot be executed through the ecommerce platform (e.g. complex configurations nonstandard commercial agreements customerspecific projects).

• Ensure clear governance prioritization and efficient execution of these requests.

• Identify opportunities to progressively industrialize or migrate eligible scenarios into digital commerce where feasible.

Performance Monitoring & Insights

• Develop and maintain dashboards and operational KPIs to support AMPS channel teams in tracking adoption performance and plan execution.

• Provide regular insights to leadership on risks adoption blockers and improvement opportunities.

Transformation & Change Enablement

• Lead the operational change required as part of the shift from traditional ordering to digitalfirst commerce.

• Continue managing and transforming the existing team to align with the new digital operating model.

• Support AMPS special projects as required ensuring alignment with strategic priorities.

Key Interfaces

• Global AMPS Leadership

• AMPS Digital CX / Digital Commerce Teams

• Pricing & Commercial Operations

• IT / Salesforce Platform Teams

• Regional Channel & Sales Operations

• Distributors and Key Customers

Success Measures

• Stable and efficient operation of the Salesforce B2B Commerce platform

• Speed and quality of issue resolution

• Pricing and content accuracy

• Platform adoption and usage across regions

• Positive distributor and customer feedback

• Clear visibility of performance through dashboards and reporting

Requirements:

• Bachelors or masters degree in business Marketing Digital Commerce or related field.

• 5 years in e-commerce management with strong B2B focus; aftermarket or spare parts experience highly preferred.

• Expertise in Salesforce Commerce Cloud (or B2B Commerce).

• Proven success in building distributor-focused digital channels in manufacturing or industrial sectors.

• Experience gathering customer requirements and translating them into scalable digital solutions.

• Strong track record of driving adoption of digital platforms in B2B settings.

• Excellent relationship management communication and project leadership skills.

Key Competencies

• Distributor-focused mindset with ability to deeply understand their challenges and solve them.

• Strong collaboration skills with internal teams (Sales Marketing Aftermarket Supply Chain).

• Data-driven decision making combined with empathy for customer experience.

• Strategic thinker with hands-on execution capability.

• Ability to influence across global cross-functional teams.

Work mode: Remote

Travel: 20% in the US

Rehlko hires candidates only in states where we have an established business presence. We do not hire candidatesresidingin the following states: AK AR DE HI ME ND NE VT WV work opportunities are also unavailable for these locations.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day