E-commerce Customer Experience Lead, WW CSO

Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found Worldwide Channel Strategy u0026 Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital physical and people enablement spaces our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. nnWe are seeking an experienced eCommerce Customer Experience (CX) Lead to drive Apples customer experience on Amazon this role you will leverage your deep expertise in eCommerce and digital merchandising to optimize the customer journey and lead all aspects of executionincluding campaigns search content optimization and catalog setup and management. You will partner cross-functionally with a variety of stakeholders such as Marketing Communications to align on the best customer experience strategy to maximize Apples opportunities on the platform. By drawing actionable insights from web analytics to drive business decisions your expertise and influence will revolutionize how our channel teams grow market share and deliver an amazing experience for our customers.n

In this role you will:nnLead the CX strategy for Apples US Amazon business driving sales growth while ensuring an optimal brand-aligned experience through Amazon Vendor Central and with Sales leadership and Marketing nnCommunications to build innovative digital merchandising strategies promotional calendars and execution plans that accelerate sales for Apple the Search and Product Detail Page (PDP) experiences continuously implementing improvements and new capabilities to exceed business goals and sales the seamless localized execution of global eCommerce programs and campaigns for the US online KPIs web analytics and performance metrics to extract actionable insights uncovering new opportunities and executing growth initiatives on a weekly monthly and quarterly -lead weekly and monthly business reviews alongside the Sales Account Executive (AE) aligning cross-functional Apple teams global counterparts and retail closely with Sales Marketing Communications Finance and Operations to ensure all CX and digital merchandising plans seamlessly support business forecasts.

Typically requires a minimum of 12 years of related experiencenBachelors degree or equivalent experiencenBackground in in eCommerce and digital merchandising or marketing preferably with Pu0026L or category management executing Amazon Search and Product Detail Page (PDP) customer experience -on expertise with Amazon Vendor Central and the Amazon Ads platform (AMS) with a proven track record of successfully building Amazon 1P understanding of and practical experience with the eCommerce funnel SEO and experience in content optimization leveraging UI/UX principles and digital merchandising strategies to achieve sales problem-solving skills with the ability to identify critical issues and opportunities evaluate options and provide clear recommendations to drive eCommerce ability to deliver successful end-to-end digital programs and campaigns alongside cross-functional internal and external teamsfrom concept to execution reporting and analytical skills with the capacity to transform online CX data and KPIs into actionable insights; demonstrated experience using web analytics to drive digital business experience using Content Management Systems (CMS) and working within complex eCommerce platforms; strong Microsoft Excel to plan communicate organize and lead multiple simultaneous projects with competing priorities and collaboration and relationship building skills with the ability to quickly establish trust credibility and influence across a variety of cross-functional and multi-directional for continuous improvement with the curiosity to uncover gaps resilience to manage ambiguity and drive to optimize processes and create communication skills including ability to craft value proposition for programs and articulate vision across various teams.n

Previous experience with an online vendor driven marketplace preferred nPassion for innovation customer experience and digital transformationnForward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solutionnExpert organizational skills and attention to detail