E-Commerce and Operations Manager

Measures of Success and Key Responsibilities:

• Own day-to-day operational performance of ecommerce and online sales channels.
• Ensure operational readiness to support demand fluctuations promotions and growth initiatives.
• Monitor and improve key performance metrics including order throughput fulfillment SLAs accuracy shipping performance and customer experience.
• Identify gaps risks and inefficiencies in online operations and implement scalable solutions.

Distribution & Fulfillment Operations

• Lead ecommerce-related distribution operations including picking packing shipping and returns.
• Ensure tight alignment between warehouse execution and online demand.
• Optimize inventory flow allocation and fulfillment methods to support scalability and reliability.
• Partner with logistics providers and carriers to manage service levels costs and performance.

Cross-Functional Partnership

• Work closely with operations supply chain IT finance marketing and customer service teams to align execution and priorities.
• Serve as the operational owner for ecommerce initiatives that impact fulfillment systems or customer experience.
• Support implementation of new tools systems automation and fulfillment models.

Scaling & Continuous Improvement

• Design document and maintain standard operating procedures (SOPs) that support growth.
• Lead process optimization initiatives to improve speed accuracy cost and scalability.
• Use data and reporting to drive continuous improvement and operational decision-making.
• Proactively plan for peak periods and future volume growth.

Project Development and Presentation

• The E-Commerce Manager will work directly with upper management and present their plans for any new SKUs programs or promotions to improve the companys online presence drive revenue growth or improve bottom line performance.

SKU Creation

• The E-Commerce Manager will be responsible for working with internal stakeholders and our customers to set up new SKUs for online sales. This includes identifying viable SKUs for online sales working with management on cost and retail price points completing the data management process and SKU creation with the customer.

Supervision Hiring and Training

• The E-Commerce Manager will oversee all facets of the e-commerce division and divide up employees and resources to accomplish necessary tasks. They will also be responsible for interviewing new department candidates bringing suggested hires to management and provide necessary training.

Product and Supply Chain Management

• The E-Commerce Manager will ensure the correct SKUs are planned to arrive for packing each week based on sales data. This includes working with internal colleagues to plan shipping dates and quantities to meet online sales needs and required shipping windows. They will also forecast needs for shipping materials including boxes and packing materials to ensure enough on hands.

Ideal Candidate Attributes:

• 3 years of experience in ecommerce operations online operations distribution or fulfillment management.

• Strong understanding of warehouse operations order management and fulfillment workflows.

• Proven experience scaling operations in a high-growth or complex environment.

• Analytical metrics-driven approach to managing performance.

• Strong leadership communication and cross-functional collaboration skills.

• Bilingual in Spanish and English
• Experience supporting perishable seasonal or live goods products.
• Familiarity with OMS WMS inventory management and shipping systems.
• Experience with automation process redesign or fulfillment network optimization.
• Bachelors degree in Operations Supply Chain Business or a related field.
• Comfortable using software programs such as online meeting tools inventory software programs employee management software
• Proficient using mobile phones texting email and applications