E-Comm Operations Specialist

E-COMM OPERATIONS SPECIALIST needs 24 years of relevant experience in e-commerce operations order management digital customer fulfillment or business systems analysis

Requires:

• Proven experience analyzing daily e-commerce order reports identifying delayed or stuck orders and troubleshooting root causes (e.g. payment holds inventory sync issues fulfillment pipeline errors).
• Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up adjust or re-trigger orders.
• Working proficiency with Jira to log detailed technical bugs capture reproduction steps and track resolutions with IT/dev teams.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP Pivot Tables data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast structured solutions.
• Familiarity with high-volume digital retail omni-channel distribution or customized consumer goods order flows.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP Pivot Tables data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast structured solutions.
• Experience testing validating checkout flow and logging frontend bugs for website updates or promotional launches.
• Familiarity with high-volume digital retail omni-channel distribution or customized consumer goods order flows.
• Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
• Understanding of warehouse handoffs shipping carrier updates and order fulfillment lifecycle tracking.
• Order Flow & Exception Troubleshooting
• ERP / Order Management Systems
• Ticketing & Bug Logging
• Data Analysis & Reporting
• Cross-Functional Communication
• E-Commerce Web & UAT Testing
• Retail/Optical/E-Commerce Background
• Self-Starter / High Agility
• Familiarity with WMS & Logistics