Dynamics Developer
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Dynamics Developer
**Position: Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)** **Position type: Contract** **Work mode: Remote** **Key Responsibilities:** - Develop comprehensive test strategies test plans test cases and test scripts for Genesys Cloud CX and Dynamics 365 solutions. - Define functional integration system regression performance and UAT testing approaches. - Ensure traceability between business user stories and test cases. - Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle. - Participate in Agile ceremonies including sprint planning backlog refinement daily stand-ups and retrospectives. - Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing IVR flows etc.). - Log track prioritize and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. - Support root cause analysis and recommend process improvements to enhance software quality. - Support business users during UAT planning and execution. - Develop UAT scenarios and scripts. - Track UAT completion and sign-off activities. - Participate in performance load and scalability testing. - Validate system response times and user experience. ** Skills & Qualifications:** - 5 years of Quality Assurance and Software Testing experience. - 2 years working on Contact Center CRM or Customer Service platforms. - Experience testing enterprise SaaS applications. - Experience supporting Agile/Scrum delivery environments.
Required Experience:
Junior IC
