Dynamics 365 Systems Analyst

Lighthouse Technology Services is partnering with our client to fill their Dynamics 365 Systems Analyst (Field Service) position! This is a 6 months contract-to-hire opportunity and will be hybrid in Charlotte NC. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Serve as the primary liaison between business stakeholders and technical teams translating business needs into clear actionable system requirements for Microsoft Dynamics 365 and Field Service platforms
• Partner with Product Owners Solutions Architects and development teams to gather analyze and document business processes functional requirements user stories and process flows throughout the software development lifecycle
• Collaborate with Solutions Architects to support solution design discussions and ensure proposed solutions align with business objectives and platform capabilities for CRM and Field Service operations
• Develop and execute functional test scripts support system integration and user acceptance testing and validate that delivered solutions meet business requirements and quality standards
• Support implementation of new features system integrations data migrations and enhancements across Microsoft Dynamics 365 and Field Service applications
• Analyze system performance data quality and user feedback to identify opportunities for process improvements and application optimization
• Build and maintain strong relationships across all levels of the organization to gain consensus among multiple stakeholder groups and ensure successful solution delivery
• Maintain accurate requirements documentation testing artifacts and knowledge base content to support ongoing system maintenance and future enhancements

What Youll Need to Have:

• 3 years of hands-on experience with Microsoft Dynamics 365 with strong preference for Field Service and Field Service Mobile experience
• 3-5 years of experience in functional analysis systems analysis or technical analysis roles supporting enterprise applications
• Experience with ADO and/or JIRA
• Proven ability to translate business requirements into solution designs in partnership with Product Owners architects developers and business stakeholders
• Experience developing user stories application requirements process flow diagrams and detailed functional specifications
• Strong analytical and critical-thinking skills with demonstrated ability to troubleshoot application issues and support timely resolution
• Solid understanding of CRM architecture data relationships integrations and enterprise application delivery practices
• Excellent written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences
• Strong organizational and time management abilities with proven success managing multiple priorities independently

Pay Range: $55-60/hr

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