Duty Worker
Job Location:
Westminster, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We have an exciting opportunity for a Duty Worker to join our Westminster Move On and Resettlement Service which consists ofseveralsemi-independent houses and flats in the north of the borough. The staff team provides support toover 70clients many of whom have complex support needs.
In this roleyou willwork closely with the team tojointly manage the safe day to day running of the service and you willprovide basic support and advice to clients. You willtake a lead role on health andsafety andhelp tocoordinaterepairs and maintenanceand otheradministrative duties while working alongside the team to provide aperson-centredsupport toclients.
You will be joining a dedicated team that provides a safe welcoming environment where residents can build confidence maintain their tenancies and access the support they need to achieve positive change. Working closely with colleagues residents and external partners you will play a key role in ensuring the smooth day-to-day running of the service.
This is an ideal opportunity for someone who enjoys organisation administration and problem-solving. While there will be some resident-facing responsibilities the role has a strong focus on housing administration coordinating repairs and helping to keep the service running efficiently.
In this role you will:
- Be the first point of contact for residents visitors and contractors.
- Manage a busy team diary book appointments and coordinate meetings.
- Liaise with contractors maintenance teams and external agencies to report and follow up repairs and maintenance issues.
- Support residents with practical housing-related matters and signpost them to appropriate services when required.
- Carry out health and safety checks and report concerns promptly.
About you
Were looking for someone who is highly organised proactive and able to manage a varied workload.
You will have:
- Strong administrative and organisational skills.
- The ability to build positive working relationships with residents colleagues contractors and external agencies.
- A calm and professional approach when dealing with enquiries or challenging situations.
- An interest in supporting vulnerable people and helping them to maintain stable housing.
How to Apply
Please download the job description and person specification from the advert page.
When youre ready to apply you can click the Apply Now Button to start your online application form.
Closing Date: 10.00 am 20th July 2025
Interview and assessment date: 31st July 2026
St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
Please note:This role isnoteligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.
Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration Asylum and Nationality Act 2006.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
