Dublin Animal Hospital Customer Service Representative

Who is VetEvolve

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support tools and structure they need to thrive without losing what makes each practice unique. We are intentionally focused on growth not as an end in itself but as a way to strengthen our practices expand access to care and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work build meaningful careers and deliver exceptional care. Growth with intention. Care without compromise.

The Veterinary Lead CSR/Receptionist plays a key role in ensuring an exceptional client experience by overseeing the front desk team managing client communications and maintaining smooth daily operations. This position requires strong leadership customer service skills and a passion for helping pets and their owners.

• Greet clients and pets with warmth and professionalism.
• Schedule appointments efficiently and manage appointment flow.
• Handle client inquiries via phone email and in-person.
• Provide accurate information on services policies and pricing.
• Assist clients with check-in check-out and payment processing.
• Address and resolve client concerns with empathy and professionalism.

Leadership & Team Coordination:

• Train mentor and support the CSR/reception team.
• Delegate tasks effectively and ensure coverage during busy hours.
• Monitor front desk performance and provide feedback to improve efficiency.
• Assist in creating and enforcing customer service protocols.

Administrative Duties:

• Maintain and update client records in the practice management system.
• Process payments invoices and financial transactions accurately.
• Ensure compliance with hospital policies and veterinary regulations.
• Organize and manage inventory of front desk supplies.

Collaboration & Hospital Support:

• Work closely with veterinarians technicians and management to ensure smooth clinic operations.
• Communicate important client and patient information to the medical team.
• Assist with patient admissions discharges and follow-up calls.

• Strong leadership and team coordination skills.
• Excellent verbal and written communication abilities.
• Proficiency in veterinary practice management software (e.g. Cornerstone Avimark ezyVet).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate patient and professional demeanor.

• Previous experience as a lead or senior CSR in a veterinary or medical setting.
• Knowledge of veterinary terminology and procedures.
• Experience handling customer complaints and conflict resolution.

• Full-time position with rotating shifts including weekends as needed.
• Competitive salary based on experience.
• Benefits may include healthcare paid time off CE opportunities and employee pet care discounts.

Ready to Learn More

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.