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Drop-In Center Supervisor

Kenneth Young Center

Job Location:

Mount Prospect, IL - USA

Monthly Salary: Not provided by the employer

Posted: 13 May 2026 (30+ days ago)

Application Deadline: 10 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Drop-In Center Supervisor

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago we offer a wide range of services including outpatient therapeutic care recovery-oriented support community prevention LGBTQ outreach older adult services and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger healthier communities.

Kenneth Young Center offers arobust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS) and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS) no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid forby the organization and option for additional voluntary coverage for self spouse or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balanceKYCalso offers agenerous amount of paid time off and staff holidays.

4weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3Personal Floating Holidays annually

Job Scope: Oversee all aspects of KYCs Drop-In Center. Responsible for staff training and supervision overall quality of services provided by team of Recovery Support Specialists program development and monitoring and reaching finance and program grant deliverables. Supervisor contributes as a Recovery Support Specialist serving in the Drop-In Center open 364 days per year. Drop-In offers a community based member driven drop-in center that offers recovery focused support advocacy leisure and enrichment activities to persons living with mental illness and disabilities who desire to engage fully in community life. and will be open at flexible times that meet member identified social interpersonal and educational/informational needs that improve their level of community integration stability and personal satisfaction. The drop-in staff will also serve as early identifiers of risk or instability in members and be able to intervene and encourage members self-refer or take actions to refer members to more formal clinical services

Primary Responsibilities

Plan implement and oversee drop-in center activities and staffing. Delegate and coordinate with team members and drop-in guests to allow for skill development and engagement.
- Develop member and community focused marketing materials flyers announcements to get the word out and recruit members
- Identify and develop a calendar of drop-in center activities
- Set hours of operation for the drop-in that reflect members needs
- Prepare and update staffing schedule assuring that 2-3 staff are present during drop-in center open hours.
- Oversee staff responsible for facility set-up and maintenance f. Oversee staff responsible for travel assistance and transportation
Oversee and meet all grant deliverables
Develop recruit membership and participate in Kenneth Young Center Mount Prospect Drop-in Member Advisory Council
Incorporate Advisory Council input into program schedule and activities
Ensure all staff members are providing high-quality supportive peer counseling utilizing personal experience to establish a warm and empathic connection with members and as needed their families/significant others
Facilitate leisure group activities
Promote opportunities for clients to build natural systems of support within their communities through exposure to recreational spiritual educational vocational volunteer and civic activities
Work with members to develop personal Wellness Action Recovery Plans
Regularly consult with other Behavioral Health teams including Intensive Team services Outpatient Services Front Door Crisis and Living Room Employment services and Intensive Group Recovery Services to address specific member issues and coordinate care strategies
Work cooperatively with other Center teams/staff to maintain smooth transitions and effective continuity of care
Ongoing program evaluation and work with other team supervisors and managers to provide an extensive continuity of care

Administrative and Performance Requirements

Monitor staffing needs and coordinate with program manager to ensure program needs met and maintaining grant financial deliverables: interviewing hiring training evaluating and retaining staff
Supervise and train Drop-in center staff up to 8 direct reports
Provide CRSS development and supervision in a group format to Recovery Support Staff in Behavioral Health Services
Oversee and coordinate CRSS internship opportunities
Liaison with DHS CRSS specialist to secure or maintain Drop-in staff credentials and on-going training
Oversee development and maintenance of local community resources and groups (NAMI AA etc.). Recovery literature on-line materials/websites to support members
Participate in supervision as directed
Participate in BH Recovery leadership team meetings activities and program development
Lead Drop-in team meetings and participate in other agency meetings and trainings as directed by supervisor
Interpret and communicate at the service delivery level Center policies and procedures
Complete all required program attendance reports and budget reports in an accurate and timely manner

Education Experience and Other requirements

Bachelors Degree from an accredited college or university in social work psychology or a related discipline preferred
Certified Recovery Support Specialist (CRSS) certification in Illinois
At least 3 years of experience working with individuals recovering from serious and persistent mental illness providing peer support case management and/or community support
At least 1 year experience working in non-traditional community settings ie: drop in senior center special recreation program
Basic computer proficiency knowledge of Word and Email/Internet skills and internal collaboration applications (ie Microsoft 365 / Teams)
Applicant must have a valid IL Drivers License valid auto insurance and access to a well maintained/insured vehicle

Work Environment

This job operates primarily in a professional office environment.
Up to 25% of the employees time will be spent in the community driving to and from community events social outings and other public places

Travel

The employee is required to drive the KYC owned passenger van to and from client homes and to various sites in the community and surrounding areas.
Employee may also be required to attend occasional meetings/trainings in and around KYCs catchment area. I

Schedule/Timekeeping

Full-time Non-Exempt 37.5 hours per week
Position is generally Monday-Friday during business hours and early evening hours. Must be prepared to work a flexible schedule in response to the needs of the target population served including evening holiday and weekend hours to ensure adequate staffing and program coverage.

Kenneth Young Center is an Equal Opportunity Employer

Required Experience:

Manager

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