Drive Up & Go Supervisor

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

As a Drive Up & Go Manager youll guide our instore online grocery operations and help create a seamless accurate and customerfocused digital shopping experience. This is a fully instore onsite position based inside our retail grocery location.

Main responsibilities:

• Manage daily eCommerce and online grocery operations ensuring accurate picking quality products and ontime order fulfillment
• Coach train and support eCommerce shoppers and store associates
• Drive customer satisfaction order accuracy and retention metrics
• Manage order volume labor scheduling and staffing levels
• Monitor department KPIs and performance metrics; provide coaching and feedback
• Resolve customer issues order adjustments and service concerns
• Ensure food safety product quality and order accuracy standards
• Maintain a clean organized department and communicate with store leadership during peak business periods

We are looking for candidates who possess the following:

1. Soft skills: Strong communication leadership and coaching skills with a customerfocused mindset and ability to thrive in a fastpaced retail environment
2. Competencies: Experience in retail grocery eCommerce or order fulfillment with the ability to manage priorities scheduling and operational workflows
3. Knowledge: Knowledge of food safety standards online grocery fulfillment processes and customer service best practices
4. Abilities: Ability to make realtime decisions solve problems quickly lift 2550 lbs and work on your feet while motivating a team to meet performance goals
5. Educational requirements: High School Diploma or GED required
6. Travel requirements: Occasional travel for training or business needs
7. Other requirements: Availability for fulltime hours including weekends holidays and peak business periods

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.