DPS Customer Care Representative

Summary/Objectives

The Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The DPS Customer Care Representative will: receive and track all incoming jobs; verify the correct information is given to operations; identify new and work with existing outside vendors to provide the highest quality print at the best prices; quote outsourced work andwork directly with customers on getting jobs into the system and to completion.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Liaison between sales and vendors.
• Order entry processing of jobs from portals and clients.
• Quote outsourced jobs.
• Work with third party vendors.
• Ensure correct information is completed on paperwork.
• Work with customers both internal and external to translate what they want to the DPS Operations Manager.
• Answer incoming phone calls and emails in a timely and professional manner.
• Provide great customer service via phone email and in-person to internal and external customers.

Work Environment

This job operates in a professional office environment as well as a warehouse. This role routinely uses standard office equipment such as computers file cabinets photocopiers etc.

Physical Demands

Light lifting up to 25 lbs.

Position Type/Expected Hours of Work

• Full time position; Monday through Friday; 7am-4pm.
• Occasional weekend or evening work may be required.

Travel

Local travel may be required to meet client needs.

Required Education and Experience

• High school diploma
• Some college education

Preferred Education and Experience

Previous customer service or print experience helpful

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority