Downstream Operations Systems Manager

The Downstream Operations Systems Manager is responsible for the strategic ownership optimization and continuous improvement of the digital systems that enable field execution across Nutrien Ag Solutions retail and custom application operations. This role serves as the enterprise product owner for Equipment Manufacturer Operating Systems (EMOS) including John Deere Operations Center AGCO platforms and Case IH systems.

The role sits within the Supply Chain organization and partners closely with Field Operations Agronomy Digital IT and Innovation Farms to ensure these systems are fully leveraged to improve operational efficiency data accuracy asset utilization and scalability. This position plays a critical role in connecting field execution to enterprise systems enabling data-driven decision-making and consistent execution at scale.

Downstream Operations Systems Ownership

• Own the product vision roadmap and backlog for OEM field operations systems this includes but not limited to:
  • Application Operations Systems
  • Custom Application SOP/Process
  • Work Order & Job Management
  • Machine Agronomic Data Collection and utilization (Deere)
  • Digital Grower Partnership strategy
  • Agronomic recommendation delivery and execution
  • Telematics & Asset Data (Samsara)
  • Routing Dispatching and Proof of Delivery systems
  • Inventory & Application Data Integration
  • Costing Closeout and Reconciliation workflow as it relates to product application.
• Define and maintain standards governance and best practices for system usage across retail and custom application operations
• Prioritize enhancements based on business value operational impact and field feedback
• Ensure systems support scalable growth operational consistency and data integrity
• Retail & Custom Application Enablement:
  • Optimize system workflows supporting custom application (spraying) field services and retail operations
  • Improve work order creation execution validation and closeout processes
  • Partner with regional and field leaders to drive adoption and consistent execution
  • Identify opportunities to reduce manual processes rework and operational friction

• Data Integration & Digital Collaboration:
  • Partner with Agronomy and Digital teams to enable seamless data transfer between OEM systems and internal platforms
  • Support integrations related to prescriptions application records equipment telemetry and inventory movement
  • Ensure data accuracy traceability and alignment between field execution and enterprise systems
  • Collaborate with IT on system enhancements releases and issue resolution
• Cross-Functional & OEM Engagement:
  • Serve as the primary liaison with OEM partners including John Deere AGCO and Case IH
  • Coordinate with external vendors and internal stakeholders on roadmap alignment and technical capabilities
• Align with company stakeholders around shared priorities including but not limited to:
  • Fleet - Fleet Management Tools
  • Supply Chain - Digital Supply Chain and Product Forecasting & Movement
  • Agronomy - Precision Agriculture
  • Proprietary Products - Data Collection and product validation
  • Digital - Seamless process and data integration
  • IT System Integrations and Processes
  • Support change management training and communication efforts to drive adoption
• Innovation & Continuous Improvement
  • Partner with Innovation Farms to pilot new OEM features technologies and process improvements
  • Evaluate pilot performance and translate learnings into scalable enterprise solutions
  • Incorporate field insights and innovation results into roadmap prioritization
  • Stay current on emerging precision agriculture and field operations technologies

• Digital Supply Chain Enablement
  • Connect field execution systems to Digital Supply Chain platforms including routing tank monitoring telematics proof of delivery ERP and Digital Hub
  • Enable enterprise visibility into field execution inventory movement equipment utilization and order fulfillment status
  • Ensure field execution data serves as a supply chain signal for planning scheduling replenishment fleet allocation and cost management
  • Support financial reconciliation by improving accuracy of application inventory consumption and work order closeout
  • Drive standardization and scalability of field execution processes to support multi-branch multi-region growth
• SUCCESS METRICS
  • Adoption and consistent usage of OEM field operations systems across retail and custom application teams
  • Reduction in manual processes duplicate data entry and operational errors
  • Improved work order accuracy execution cycle time and field visibility
  • Successful delivery of integrations pilots and enterprise rollouts
  • Positive stakeholder feedback from field agronomy and supply chain partners

8 years of experience in operations supply chain digital systems or product ownership

Strong understanding of retail agronomy operations and custom application workflows

Experience working with OEM field systems such as John Deere Operations Center AGCO or Case IH platforms

Proven ability to lead cross-functional initiatives and influence without direct authority

Strong analytical communication and stakeholder management skills

Preferred

Experience in agricultural services fleet-based operations or precision agriculture

Familiarity with ERP systems work order management platforms telematics and data integration tools

Experience leading pilots innovation programs or enterprise system rollouts

CORE COMPETENCIES

Product ownership and roadmap management

Field-first operations-oriented mindset

Cross-functional leadership and influence

Data-driven decision making

Change management and adoption leadership