DoW SkillBridge Business Development Field Operations Specialist

Position Overview:

Mass Virtual is seeking a DoW SkillBridge Field Operations Specialist to support customer demonstrations business development events trade shows conferences and other customer-facing activities. This is a hands-on role at the intersection of technology logistics business development and customer experience. The SkillBridge participant will learn Mass Virtuals products and demonstration environments to help ensure our team has the equipment systems and logistical support necessary to execute successful customer engagements. The ideal candidate is technically capable highly organized comfortable troubleshooting hardware and software issues and able to remain composed when resolving issues in fast-paced customer-facing environments.

Key Responsibilities:

Technical Demo Support

• Learn Mass Virtuals products demonstration environments and standard operating procedures.
• Set up configure test operate and break down equipment used for customer demonstrations and events.
• Support computers XR/VR headsets tablets displays networking equipment peripherals and other demonstration hardware.
• Perform pre-event system checks to ensure equipment and software are operational before demonstrations.
• Troubleshoot common hardware software connectivity configuration and peripheral issues.
• Escalate more complex technical issues to the appropriate internal technical teams.
• Maintain familiarity with standard demo configurations and recovery procedures.
• Assist Business Development and other customer-facing personnel during live demonstrations.

Event & Logistics Support

• Coordinate the preparation packing transportation setup accountability and return of demonstration equipment.
• Maintain accurate inventories of demo equipment accessories cables cases and supporting materials.
• Prepare equipment and materials for trade shows conferences customer demonstrations and other business development activities.
• Help coordinate shipping and receiving equipment as needed.
• Identify missing damaged outdated or nonfunctional equipment before it affects an event.
• Support event setup and teardown including booth technology and demonstration stations.
• Assist with event readiness checklists and after-action reviews to continuously improve execution.

Customer & Business Development Support

• Develop sufficient product knowledge to explain basic system functionality and support demonstrations.
• Provide professional responsive support to Mass Virtual team members customers and partners during events.
• Understand the objectives of each customer engagement and help ensure the demonstration environment supports those objectives.
• Represent Mass Virtual professionally at customer sites conferences trade shows and other external events.

Required Qualifications

• Current U.S. service member eligible to participate in the DoW SkillBridge program.
• Strong technical aptitude and demonstrated ability to learn unfamiliar technologies.
• Experience setting up operating maintaining or troubleshooting computers and electronic equipment.
• Working knowledge of computer hardware peripherals mobile devices networking concepts and common software troubleshooting techniques.
• Ability to systematically diagnose technical problems rather than relying solely on predefined instructions.
• Strong organizational skills and attention to detail.
• Ability to manage equipment and logistical requirements across multiple activities.
• Professional communication and interpersonal skills.
• Ability to work effectively in fast-paced and customer-facing environments.
• Ability to work independently while coordinating effectively with technical and business teams.
• Willingness and ability to travel as required.
• Ability to work on-site in Orlando Florida. Candidates must currently reside in the Orlando area or be willing to relocate.

Preferred Qualifications

Experience in one or more of the following areas is beneficial but not required:

• VR AR XR simulation gaming or training systems.
• Computer or electronics maintenance and troubleshooting.
• IT support help desk communications networking or systems administration.
• Military simulation or training systems.
• Audio/visual equipment and presentation systems.
• Trade show conference exercise or event logistics.
• Property accountability supply logistics or equipment management.
• Customer-facing technical support.
• Military instructor training operations or exercise support roles.

Military occupational specialties involving IT communications electronics simulation training logistics maintenance operations or technical support may translate particularly well to this opportunity.

Mass Virtual is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information protected veteran status or any other status protected by applicable law.

As a covered federal contractor Mass Virtual takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Applicants who require a reasonable accommodation during the application or selection process may contact Mass Virtuals People Operations Department.

This is a SkillBridge training opportunity and does not guarantee or constitute an offer of civilian employment. Participants remain active-duty service members and continue receiving military compensation and benefits during the approved SkillBridge period. Participation is subject to military eligibility requirements and approval by the service members chain of command.