Donor Relations Officer

South Hills Interfaith Movements (SHIM) mission is to mobilize community resources and implement sustainable programs that compassionately help neighbors meet basic needs achieve self-sufficiency and build community. SHIM provides food clothing financial aid education family support and a host of other services to 8500 people in need in Pittsburghs southern suburban response to the unique challenges faced by the local refugee and immigrant population SHIM operates programming designed to support children and families in this demographic.

Why Join SHIM

At SHIM our employees make a meaningful difference every day. Whether youre helping families access basic needs supporting refugees and immigrants or strengthening our organization behind the scenes your work directly impacts our community.

We believe our employees deserve flexibility opportunities to grow professionally and a comprehensive benefits package that supports both work and life.

What We Offer:

Our team is passionate about making a differenceand we believe taking care of our employees is just as important as serving our community. Eligible employees receive a competitive benefits package that includes:

Generous PTO with increased accrual based on years of service

Paid holidays plus floating holidays

Flexible and hybrid work options for eligible positions

Generous Medical Stipend

Employer-paid life and AD&D insurance

401(k) retirement plan

Employee Assistance Program (EAP)

Voluntary supplemental insurance options

Professional development opportunities

A collaborative mission-driven team dedicated to strengthening our community

Job Summary:

The Donor Relations Officer builds and manages a portfolio of donors with intentionality and strategic focus. This role is responsible for developing clear plans for each donor moving relationships forward and confidently soliciting support aligned with SHIMs priorities. Success in this position requires both relational strength and disciplined portfolio managementbalancing meaningful engagement with measurable fundraising outcomes.

The ideal candidate is proactive comfortable making direct asks and able to think strategically about donor positioning timing and growth. This role works closely with program and development staff to translate SHIMs impact into compelling opportunities for investment.

Work Location and Schedule:
This position is eligible for a hybrid work schedule following successful completion of the introductory employment period. Hybrid schedules are determined based on organizational needs job responsibilities and supervisor approval.

Essential Functions:

Manage and grow a portfolio of donors through strategic personalized engagement plans.

Analyze donor history capacity and engagement patterns to inform outreach strategy and avoid redundant or unfocused communication.

Proactively initiate meaningful touchpoints and gift conversations rather than relying on broad-based appeals.

Confidently make direct specific asks aligned with donor capacity and SHIMs funding priorities.

Develop clear goals ask amounts and timelines for each portfolio donor.

Increase donor retention and upgrade giving through intentional stewardship and forward planning.

Collaborate closely with program and development staff to translate SHIMs work into compelling donor opportunities.

Maintain accurate and strategic documentation in Raisers Edge NXT to support moves management and portfolio performance.

Monitor and evaluate portfolio metrics including retention engagement revenue growth and upgrade potential.

Represent SHIM professionally in meetings events and community settings.

Qualifications:

Demonstrated experience managing a donor portfolio and moving donors through cultivation to solicitation.

Strategic thinker who understands moves management and prioritization.

Comfortable making direct asks and discussing gift amounts confidently and respectfully.

Strong ability to interpret donor data and use it to inform relationship strategy.

Excellent listening skills and emotional intelligence.

Clear compelling communicatorboth written and verbal.

Highly organized detail-oriented and accountable for measurable outcomes.

Collaborative team member who values working within a passionate mission-driven culture.

Proficient in donor database systems (Raisers Edge NXT preferred) and common workplace tools.

Demonstrated sales experience with a proven ability to build customer relationships and achieve sales goals.

Willingness to work occasional evenings or weekends as needed.

Valid drivers license required

Reliable transportation is required

Ability to travel locally is required

Education and Experience:

A Bachelors degree in Fundraising English Business Communications/Public Relations Marketing Sociology OR 3-5 years of experience in fundraising sales donor relations or a similar role within a nonprofit or mission-driven organization is preferred.

While a proven track record in managing donor relationships and soliciting major gifts is a plus the most important qualities are the skills and willingness to grow in these areas.

Experience working collaboratively with diverse teams developing personalized communication plans and using donor management systems like Raisers Edge NXT is beneficial but training will be provided. Familiarity with the South Hills community or similar regions along with an understanding of local philanthropic trends is also a plus.

An equivalent combination of education and experience may be considered.

Supervisory Responsibility:

N/A

Physical Requirements:

The physical demands described here are representative of those that must be met as an employee to successfully perform the essential functions of the job.

While performing the duties of the job the employee is required to sit walk stand use hands fingers and feet reach with hands and arms talk and hear.

The employee must occasionally lift or move items up to 15 lbs.

Specific vision abilities required for this job include close vision depth perception and the ability to adjust and focus. Specific job duties require data entry and the ability to hear and speak over the telephone.

Clearance Requirements:

Pennsylvania Access to Criminal History (PATCH) through the Pennsylvania State Police

Pennsylvania Child Abuse History (PACA) through the Pennsylvania Department of Human Services

FBI Criminal History Background Check (FBI Fingerprint); requires the individual to submit their fingerprints to the FBI and have the background check run through the PA State Polices designated agencies

NSOR

Mandated Reporter Training

SHIM is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.

If you need assistance or accommodations during the application or employment process please contact

We know that talented candidates dont always meet every qualification. If youre excited about this opportunity and believe you could contribute to SHIMs mission we encourage you to apply.