Donor Relations Director

The Donor Relations Director (ORD) is responsible for building a caseload of major gift donors and providing ongoing and proactive relationship management strategic communications plans gifts cultivation and solicitation activity for this group of donors. The ORD will identify qualify be assigned cultivate solicit and steward major gift prospects acting as the primary contact between the Army and the assigned caseload emphasizing securing gifts of $10000 and higher building toward a portfolio worth $1 million. The emphasis is on increasing significant donations to The Salvation Army while retaining and strengthening existing giving.

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Planning

• Establish manage and fulfill a caseload communications plan including individual fundraising goals and personalized strategies to effectively steward educate cultivate and solicit gifts from major donors each fiscal year emphasizing gifts of $10000 and higher.
• Develop research and briefing memos for team discussions working with the prospect research manager at THQ and local staff trained to research to develop donor profiles to inform moves management strategies and planning conversations.
• Meet regularly with the supervisor and territorial Major Gifts management (often by phone) to discuss and refine caseload plans and donor strategies track progress receive coaching and keep open lines of communication.
• Work closely with other fund development officers pursuing and contributing to harmonious collaboration between Major Gifts Marketing Social Media Foundation & Corporate Giving and Gift Planning staff for optimal integrated strategies regarding major donor communications and overall department initiatives.
• Support and contribute to overall policies and strategies to continually increase major gifts revenue and program growth.

Leadership and Fundraising Management

• Lead one-to-one solicitation for qualified caseload including gift acknowledgment and stewardship communication traveling as necessary establishing and maintaining excellent donor relations providing written proposals to major gift prospects and including Army and volunteer leadership as appropriate.
• Work in collaboration with the Program Finance Development Graphic Design/Communications and Administrative support staff to develop a portfolio of giving opportunities (support cases) that documents funding needs in terms of actual program costs how dollars impact people outcomes being (and which could be) achieved shortfalls and exciting mission advancement opportunities. Present these opportunities to donors to effectively match donor interests with Army service delivery advancement needs.
• Keep management apprised of all significant interactions inputting contact reports to the data system/donor database system as required sharing a continually updated itinerary fulfilling all
• monthly andotherreporting requirements andconsulting withleadership whenneededtounderstand organizationalpriorities to develop strategies thatbenefitboth donor and the Army and to troubleshoot challenging situations.
• Stay driven toward goals and focused on caseload but effectively use volunteerism opportunities events and other initiatives toengage with assigned donors bring them closer to the Army and deepen theirawareness oftheimpactofitswork especially inareasofinterest tothem. Participate in such opportunities alongside caseload or prospect constituents.
• Work with other staff and leadership (including leadership volunteers) todevelop new major donor/prospectcultivation eventssuchasprivatereceptions dinners inhomes orseminars targeted toward those with high philanthropic capacity.
• Play akeyroleinworkingwithselectlocalAdvisoryBoards.

DonorRelations

• Buildandmanageacaseload of125-150assignedandqualifiedmajordonors.

• Maintainandseektoengage prospective donors asassigned following the prescribed communicationsplanspecific toeachdonor andprospect andworking asappropriate withdonor leadership volunteers to secure visits with those in their peer networks.

• Work in close collaboration with local officers Program Finance andFundraising staff to present localArmy resource developmentneedsthatcorrespond towheredonorsandprospects reside while always being responsive to each donors interests (even if elsewhere) and attentive to fiduciary responsibilities (donor intent with gifts).

• Makeitapriority totakedonorsonsitevisitstotour Army programs and tofacilitateface-to-face briefings of donors by Army leaders.

• Manage all office systems related to ORD duties includingmaintainingupdated Insight (CRD database) donor files tracking spreadsheetscorrespondencegiftacknowledgmentsetc.inkeeping with department policies and procedures.

• Documentalldonorinteractions through Insightwithcontact reportsandaccording toestablished business practices.

• Carryoutanyoffice andcomputer-relatedtasksessentialtofulfillingthepositionsgoals.

• Ensure excellent customer service isprovided todonorsthroughaccessibility tostaffandleadership (as granted)timelyresponsivenessquality in all interactions and personalized communications.

• Work diligently tomeetagreed-upon monthly andannual activityandincome production goalsandbe purposeful about every visit communicationand desired outcome for eachtouch.

• Participate inrecommended professional training asbudgetallowsconference callswithotherMajor Gifts staff conference kindred sessions and other professional developmentopportunities.

• Other dutieswithinthescopeoftheroleasassignedbysupervisors.

Requirements

• BachelorsDegree.

• Minimum offive yearsofexperience inanonprofit fundraising rolewithaproventrack recordofmajor gifts success and a solid working knowledge of strategy developmentand moves management systems in the cultivation solicitation and stewardship processes.

• Demonstratedexpertiseindeveloping andmaintainingpositive relationships withdiverseindividuals including executives high-level volunteers wealthy donors internal stakeholders and leadership.

• Greatcomfort level withdirect donorinteraction isamust including discussions ofpersonal and family finances and asking for major financial commitments.

• Areliablemotorvehicleisforthisposition.

• MustunderstandandsupportthemissionofTheSalvationArmy.

DesiredQualifications

• AdvanceddegreeorCFREcredentialpreferred.

• PassionforTheSalvation Armys missioncoupled withasolidcommitment toknowandunderstand the Armys historymission structure services policies and procedures.

• Highlyeffective interpersonal conversational andpresentationalskillsdemonstratingemotional intelligence andsituational awarenesswithexcellent writingabilitiesandstrongcasedevelopment and sales pitch skills.

• Prowess inproblem-solvingstrategic andcreative thinking plustakinginitiativewithconsistent and good follow-through.