Donor Relations Coordinator

Department: Development

Reports To: Chief Development Officer

FLSA Status: Full Time Non-Exempt

Pay Transparency: $22.00 - $28.00

Location: Los Angeles CA

SUMMARY:

Demonstrate Christ-like behavior and attitude in all duties and responsibilities. The Donor Relations Coordinator provides essential administrative and operational support to the Development and Community Engagement Departments at the Los Angeles Mission. This role serves as a key point of contact for donor and volunteer inquiries ensuring timely compassionate and accurate communication. The position supports donor processing communications database management and frontline phone operations.

ESSENTIAL DUTIS AND RESPONSIBILITIES include the following:

Donor Relations & Development Support

• Process and respond to donor inquiries via phone and written communication
• Manage credit card donations through Fundraise Up
• Handle phone donations and donor support calls
• Process return mail and donor removals (including deceased records)
• Create and maintain donor accounts and records
• Merge duplicate records as needed and during peak seasons
• Assist with 500 batch processing (comment mail)
• Manage eBlast email removals and database updates
• Generate Honor/Memorial and Prayer Reports
• Assist with Gift-in-Kind (GIK) receipts (monthly)

Donor Care & Engagement

• Prepare and send handwritten correspondence including prayer responses and thank-you notes
• Manage and distribute prayer cards
• Send monthly donor birthday cards

General Office Support

• Answer and route incoming calls from the main Los Angeles Mission phone line.
• Direct inquiries into appropriate departments.
• Serve as a professional and welcoming first point of contact.

Communications & Inquiry Management

• Monitor and respond to info and prayer emails
• Respond to contact page submissions
• Ensure timely and professional communication with all stakeholders

Volunteer Department Support

• Respond to volunteer inquiries via phone and email
• Provide timely and welcoming communication to prospective volunteers
• Send volunteer birthday cards and surveys

Required Experience:

IC