Donor Experience Officer

At the University of Wisconsin-Milwaukee the Division of University Advancement has the privilege of championing one of the countrys leading research collaboration with our internal and external stakeholders we maximize private support for UWMs schools colleges units and programs through a comprehensive development and alumni relations program that:

• Promotes a university-wide culture of philanthropy and stewardship.

• Engages alums through high impact and highly visible programs and services.

• Supports and fosters investment in campus priorities.

• Respects donors philanthropic interests and passions.

• Provides a joyful giving experience.

• Complies with relevant professional codes of conduct and ethics.

• Holds parties accountable for meeting goals and objectives.

The Donor Experience Program at UW-Milwaukee advances a relationship-driven fundraising approach powered by data digital strategy and multi-channel engagement to connect donors to the mission and priorities of the university. The program integrates development communications with frontline fundraising efforts to engage retain and grow annual and leadership annual giving donors while building a strong pipeline for future major giving support.

The Division of University Advancement is currently seeking to fill two Donor Experience Officer (DXO) positions. The DXO reports to the Director of Annual Giving and Donor Experience and serves as a frontline fundraiser managing a portfolio of approximately 1000 donors and donor prospects. This role is responsible for cultivating soliciting stewarding and closing annual and leadership annual level gifts through high-velocity personalized outreach across digital and direct engagement channels.

The DXO owns fundraising outcomes within the portfolio including donor engagement dollars raised donor retention qualification referrals and pipeline development. The role partners closely with Advancement colleagues including prospect research and major gift teams to support portfolio management referral strategy and donor movement across the giving continuum. Some evening and weekend work is required.

• Actively manage and build relationships with a portfolio of approximately 1000 donors and donor prospects through personalized data-informed outreach and creative digital-first engagement strategies.
• Cultivate solicit steward and close annual- and leadership annual-level gifts while building long-term donor engagement and major gift pipeline opportunities.
• Execute monthly and quarterly touchpoint cadences averaging 30 outbound touchpoints per day across phone email video text social media and virtual meetings to ensure consistent relevant and donor-centric communication.
• Qualify and disqualify prospects through ongoing donor discovery and engagement efforts to support effective portfolio management and donor pipeline development.
• Meet and exceed clearly defined fundraising metrics and goals related to donor outreach engagement solicitations dollars raised donor retention referrals and pipeline growth.
• Create targeted and segmented messaging for fundraising initiatives and campaigns based on donor interests engagement history affiliations and giving behaviors.
• Leverage technology including CRM platforms EverTrue social media platforms video tools and virtual communication software to build rapport steward donors and drive philanthropic engagement in a high-velocity fundraising environment.
• Partner with prospect management research and advancement colleagues to strengthen portfolio strategy donor qualification referral management and fundraising outcomes.
• Be fluent in the menu of engagement and philanthropic opportunities across the university including alumni engagement volunteerism mentorship crowdfunding events scholarships and institutional fundraising priorities.
• Embrace a mile-wide and inch-deep approach by serving as a proactive connector to university resources engagement opportunities and philanthropic initiatives aligned with donor interests.
• Support planning outreach and follow-up efforts related to donor engagement initiatives fundraising campaigns events and Giving Days in partnership with Engagement and Development teams.
• Participate in professional development opportunities and engage with peers across the profession to stay knowledgeable about industry trends and emerging best practices.

Department:University Advancement

Compensation: $60000 - $66000

• Bachelors degree.

• Excellent interpersonal written and verbal communication skills across multiple mediums.

• Demonstrated relationship-building skills with the ability to engage effectively with a wide range of internal and external constituents.

• Proficiency with technology and the ability to quickly learn and adapt to new platforms systems and digital tools including Microsoft Office Suite and databases.

• Experience working independently and as part of a collaborative team environment.

• Two or more years of experience in fundraising advancement non-profit sales customer service communications or relationship management environments.

• Strong organizational analytical and strategic thinking skills with the ability to manage multiple priorities in a fast-paced environment.

• Experience with digital-first engagement approaches and managing AI workflows.

• Experience with CRM platforms (Salesforce).

How to Apply:

Complete application materials must include a cover letter and a current detailed resume addressing educational and professional level work experience as it relates to all minimum and preferred qualifications.

In instances where the Search and Screen Committee is unable to ascertain from a candidates application materials whether they meet any of the qualifications they will be evaluated as not meeting such qualifications.

Gianna Pacioni

HR-Coordinator

Reasonable Accommodations
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Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

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Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.