Donor Experience Officer

POSITION TITLE:

DEPARTMENT:

JOB DESCRIPTION:

EMPLOYMENT TERMS: Full time 12 month

PRIMARY DUTY:

The Donor Experience Officer (DXO) builds and matures the leadership annual giving pipeline by managing a high-volume portfolio of prospects through the entire donor journey. Utilizing modern digital communication tools including personalized video text phone and email campaigns. The DXO delivers targeted authentic outreach to increase donor retention acquisition and pipeline growth. The DXO collaborates with advancement staff university marketing and campus leadership to align outreach strategies with institutional priorities.

ESSENTIAL FUNCTIONS:

• Portfolio Management: Actively qualifies cultivates and stewardship-manages a digital portfolio of 800 prospects and leadership annual donors.

• Omnichannel Digital Outreach: Leverages text personalized video platforms email phone and social media to execute high-volume meaningful touches that build donor affinity.
• Pipeline Development: Serves as a primary prospect identifier; strategically moves annual donors through the donation pipeline and transitions qualified major gift prospects to development staff members.
• Annual Giving Partnership: Partners with the AVP to execute targeted segments of the annual appeal program focusing on donor acquisition and upgrading average gift amounts.
• Data & CRM Excellence: Systematically tracks all donor interactions in the CRM; utilizes data and engagement analytics to refine outreach strategies and measure campaign effectiveness.
• Student Talent Management: Recruits trains and supervises DXO student interns fostering a collaborative metrics-driven student outreach environment.
• Donor Stewardship: In coordination with advancement staff delivers exceptional proactive customer service to alumni donors and stakeholders related to event outreach.
• Institutional Engagement: Performs other duties as assigned including assisting with and attending key university advancement events.

REQUIREMENTS:

Education: Bachelors degree required.

Experience: One (1) year of experience in fundraising digital sales public relations alumni relations or a related relationship-management field.

Skills & Abilities:

• Superior interpersonal written and verbal communication skills with comfort being on camera for personalized video outreach.

• Strong technological aptitude including experience with CRM databases and digital communication platforms.

• Exceptional organizational and multi-project management skills; ability to work independently in a fast-paced metrics-driven environment.

• High emotional intelligence and the ability to engage authentically with high-profile constituents alumni and campus partners.

WORKING CONDITIONS:

This position requires participation in events on occasion outside of normal working hours

SUPERVISORY RESPONSIBILITIES:

Requires leadership responsibilities including supervising students

EQUIPMENT/MATERIALS USED:

Knowledge and experience with database management software and audio/visual and computer technologies required

TYPICAL PHYSICAL DEMANDS:

Able to carry and set-up audio/visual equipment and lift up to 20 pounds .

COMMUNITY:

Northwest Missouri State University located in Maryville Missouri a community of 12000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph Missouri 90 miles north of Kansas City Missouri and 110 miles southeast of Omaha Nebraska. For more information visit the citys website at .

UNIVERSITY:

With an enrollment of more than 8500 students Northwest is a coeducational primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online.

Founded in 1905 Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers and 78 percent of Northwest students report they would repeat their university experience compared to 75 percent of students surveyed nationally at their respective institutions.

Furthermore the University is a national model for student success and career placement with 93 percent of bachelors degree earners and 98 percent of masters degree earners securing employment or continuing their education within six months of completing a degree at Northwest according to the most recent data.

Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree.

Students have opportunities to build their résumés with experiences on campus in nearly every area of study including theHorace Mann Laboratory SchoolNational Public Radio affiliate KXCV the R.T. Wright FarmMozingo Outdoor Education Recreation Area a partnership with the National Geospatial-Intelligence Agency orKnacktive a student-driven integrated digital marketing communications conjunction with its emergency and disaster management program Northwest organizes and hosts Missouri Hope an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster.

The Universitys vibrant and diverse learning community also offers more than 150 student organizations andtextbooks and a laptop are includedin tuition saving students an estimated $6900 over four years. Northwest offers 1200 student employment positions allowing students to build professional skills through its internationally benchmarked student employment program.

For more information about Northwest and its performance visit Experience:

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