Donor Communications Coordinator

Join a company that truly impacts others!

Hope Media Group is a family of media brands including KSBJ WayFM Worship 24/7 Vida Unida and Hope Nation along with the God Listens Prayer App and a growing portfolio of streaming stations. Together we are united by a single mission: to engage people to love Jesus serve others and spread Hope. Through radio digital content mobile apps and live events we connect millions with messages that point to Jesus and inspire everyday impact. If you are passionate about using your gifts to advance the Kingdom through media we invite you to explore joining our team.

We are a collaborative mission-driven organization shaped by values of being Hungry Others-Oriented Proactive and Engaged. We take initiative follow through serve one another well and stay fully invested in the work as we pursue excellence and meaningful impact together.

The Donor Communications Coordinator works closely with the Donor Communications Manager to execute donor-facing communications across multiple channels. This role supports the planning coordination and delivery of communications projects while collaborating with internal teams to gather content manage timelines and ensure high-quality donor-centered messaging. The coordinator provides operational and project-level support to advance the departments revenue retention and stewardship goals.

Essential Functions:

Project Coordination & Execution:

• Support the Donor Communications Manager in executing donor communications projects including Newsletters Impact Reports direct mail email appeals donor journey emails and stewardship communications.
• Build format test and deploy Mailchimp email campaigns throughout the calendar year with a strong focus on campaign appeals
• Project management: Manage donor communications timelines create campaigns in Wrike and maintain HMG calendar with donor comms dates to ensure all projects meet deadlines simultaneously for multiple brands. Coordinate with internal departments such as Digital Marketing Promotions and Programming to gather content stories and assets for communications projects.
• Use approved software platforms to create and deploy ringless voicemail messages in support of donor engagement.
• Proofread and quality-check all donor communications for direct mail and email to ensure accuracy consistency and alignment with brand voice per branding guidelines.
• Build out and email Digital newsletter using brand website to align with print send date.
• Assist with launching and maintaining Donor onboarding journey series in MailChimp.

Content & Donor Stewardship:

• Assist in collecting donor stories and testimonials to showcase the impact of donor support.
• Develop and refine information gathering questions to uncover the key details and personal experiences that create compelling donor-centered stories.
• Ensure all communications are donor-centered and consistent with organizational messaging and stewardship goals.
• Help maintain templates documentation and best practices for donor communications.
• Find ways to incorporate donor feedback to improve donor communications including coordinating donor focus groups

Process Improvement & Collaboration:

• Collaborate with the Donor Communications Manager to identify areas of improvement and opportunity.
• Discuss and plan strategies to streamline workflows and improve efficiency in project execution.
• Support cross-functional collaboration with Digital Marketing Promotions and Programming to align communications efforts with department goals.

Demonstrated Faith:

• Committed to a personal relationship with Jesus Christ
• Grounded spiritually and biblically literate
• Comfortable praying for co-workers in team meetings leading spoken prayer and participating in ministry prayer meetings and Bible studies
• Live Christian principles defined by the ministrys Statement of Faith & Biblical Beliefs
• Participate in on-air fundraisers and prays for donors as needed
• Passion for leveraging the HMGs media platforms for evangelism and discipleship
• Exhibit a strong moral character
• Active member of a Bible believing local church

Non-Essential Functions:

5% Perform other duties as requested

Requirements and Qualifications:

Education:

• Associate degree or higher in Communications Marketing or a related field; bachelors degree preferred
• Experience:
• 1-3 years of experience in communications project coordination or donor relations

Knowledge Skills and Abilities:

• Heart for Christian ministry
• Has a personal relationship with Jesus Christ and strong moral character.
• Spiritually grounded and working knowledge of scripture.
• Must be an active member of a Bible believing local church
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines. Demonstrated proven written communication and proofreading skills. Creative writing skills
• Experience building email campaigns using platforms such as Mailchimp
• High attention to detail and commitment to accuracy
• Strong understanding of the donor mindset and heart
• Proactive takes initiative works independently and Strong cross-functional collaboration skills.
• Proficiency using Microsoft Word Excel Teams and donor management softwares. Ability to be trained on Virtuous CRM Raise Donors MailChimp and other platforms.
• Demonstrates strong moral ethical and relational skills.
• Organizes and manages time with frequent interruptions.
• Fast paced learner Ministry minded self-starter.
• Discerns and elicits the interests and concerns of others meeting needs and discovering ways to improve engagement with donors.
• Adaptable and willing to engage with other team members to ensure alignment and successful collaboration.
• Strong problem-solving skills and the ability to exercise sound judgment.
• Demonstrates professionalism initiative and accountability.
• Ability to maintain confidentiality and handle sensitive donor information with integrity.

Supervisory Responsibilities:

• None

Working Conditions and Environment

Travel:

• Occasional out-of-town and local travel required
• Nights/Weekends/Holidays:
• Occasional overnight and weekend travel required

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction.

Ability to receive detailed information through oral communication and to make discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers including pinching typing or otherwise working primarily with fingers rather than the whole hand as in handling.

Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time the job is rated for light work.

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

• Full-Time Benefits Offerings:
• Medical
• Dental
• Vision
• Health Savings Account w/employer contribution
• Flexible Savings Accounts
• Company Paid Short Term Disability/Long Term Disability
• EAP (Employee Assistance Program)
• Generous Paid Time Off (PTO)
• Three (3) Paid Mission Days
• Twelve (12) Company-Paid Holidays
• 403B Retirement with Company Match
• Group Life Insurance
• Legal Shield/Identity Theft Protection
• Access to Marketplace Ministry Chaplains

Third-Party Recruiter Policy:We are grateful for the interest of those who wish to support our hiring efforts. However Hope Media Group does not accept unsolicited resumes or candidate referrals from external staffing agencies or search firms. Submissions from third parties will not be considered and may be retained without obligation or payment or fees.