Donor & Client Support Coordinator II Charlotte, NC

We are seeking a Donor & Client Support Coordinator II. for our Charlotte NC Office located at: 13500 South Point Blvd Ste L. Charlotte NC 28273

Shift Information: 1st Shift Sunday - Thursday 7:00 AM - 3:30 PM
Pay Information: The salary for this position is $20.24/ hr. Shift Differential ($1.75 after 3pm $1.25 on weekends)

Responsibilities

1. Assist coordinating the daily operations including biologic product deviation notifications and addressing concerns to ensure tasks are completed accurately and in a timely manner.

2. Supports the timely management of product level investigation under ARC inventory.

3. Coordinate the identification control notification and retrieval of suspect products.

4. Identify suspect products by reviewing donor deferral records

5. Perform retrieval activities related to product complaints including bacterial detection cases.

6. May correct update and verify changes in donor records to ensure appropriate entry and confidential handling of data.

7. May assist with donor reentry and reinstatement.

Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Education: High School or equivalent required. Associates/Bachelors degree in a science or health care field is preferred.

Experience: Minimum 3 years of related experience in blood banking/ collections laboratory testing medical records auditing quality review or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. The ability to read write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

*Bilingual is helpful*

Travel: N/A

*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.