Domestic Operations Agent

Summary Description:

Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the TRANSCON Department 

Tasks and Duties:

• Ensure smooth and timely freight process flow 

• Ensure accurate and timely data entry into our operational system 

• Track and trace Transcon files and reporting 

• Use export Transcon Workflow on daily basis 

• Ensure accurate and timely client and vendors billing

• Ensure delivery of freight and timely clearance when applicable 

• Interact with our customers in arranging their Transcon shipments meeting customer service standards

• Contribute to maintain good relationships with suppliers  

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow and looking for best practices to improve operational efficiency and productivity 

• Ensure all customers standard operating procedures are in place and updated in the DLSOPs 

• Meet KPI standards in accordance with the Companys procedures  

• Network communications timely responses to emails and requests (internal and external) 

• Escalation of problems to management when necessary 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

• Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary

Qualifications :

Knowledge:

• Expeditors Company Policies and Procedures 

• Basic local regulatory knowledge for compliance 

• Global Logistics Industry knowledge 

• Hazardous materials certification (preferred) 

Skills: 

• Proactive strong organizational skills. 

• Good computer skills (Excel Word) 

• Fluent in English 

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results 

Behaviors: 

• Positive and willing to help attitude 

Additional Information :

Expected Salary: $26-$29/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

No

Employment Type :

Full-time