Domestic Executive Casino Host

• Uphold Caesars Entertainments business objectives ethics and values in alignment with the Code of Commitment and Mission Vision and Values.

• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.

• Build loyalty among VIP guests using effective relationshipbuilding marketing and upscale sales techniques.

• Maintain consistent contact with VIP players through phone calls and inperson interactions to achieve gaming revenue goals set by management.

• Utilize transportation resources to support guests needs.

• Participate in special events social functions and guestfacing activities.

• Anticipate and respond to guest needs including transportation accommodation and itinerary support.

• Coordinate with internal partners (Gaming Hotel Food & Beverage etc.) to ensure seamless delivery of pretrip and onproperty experiences.

• Establish coordinate and lead VIP events both on and off property.

• Handle difficult guest situations professionally calmly and with sound judgment.

• Exercise comping authority within established guidelines.

• Comply with all applicable laws regulations and company policies while demonstrating the highest level of integrity.

• Support internal clients and maintain strong working relationships across departments.

• Identify opportunities to improve efficiency service delivery or business outcomes.

• Communicate program updates and changes to relevant stakeholders.

• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.

• Stay informed on industry trends market developments and competitor activities.

• Continue developing skills to manage increasingly complex guest and business needs.

• Provide accurate timely information and seek answers when needed.

• Adhere to all regulatory departmental and company policies and procedures.

• High school diploma or GED required; BSBA preferred.

• Three to five years of casino/hotel customer service host or account management experience required (luxury service experience preferred).

• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook).

• Ability to make independent decisions that enhance guest experience and program profitability.

• Strong timemanagement skills with the ability to handle multiple tasks simultaneously.

• Proficiency with customer PointofService systems.

• Excellent interpersonal communication problemsolving and analytical skills.

• Strong customer service orientation with a processdriven mindset.

• Effective networking abilities and community engagement awareness.

• Professional appearance and hygiene.

• Strong written and verbal communication skills.

• Ability to apply sales techniques to maximize performance.

• Demonstrated ability to anticipate guest needs build loyalty and collaborate with others.

• Professionalism composure and strong functional knowledge.

Base Salary: $50000-$75000 per year depending on experience.

ADDITIONAL REQUIREMENTS

• Ability to stoop bend reach kneel twist and grip items.

• Ability to move throughout all areas of the casino.

• Ability to operate effectively in stressful situations.

• Ability to read write speak and understand English.

• Ability to respond to visual and auditory cues.

• Ability to work in small shared office spaces.

• Ability to lift up to 25 lbs.

• Ability to tolerate varying noise levels temperatures crowds illumination vibration and secondhand smoke.

• Ability to work a flexible schedule including evenings weekends and holidays.