Dolby Careers Staff Delivery Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefitsnot to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers infrastructure to make content experiences more effective meaningful and engaging for consumers.

The Staff Delivery Engineer is responsible for taking customers from contract
signature to successful production launch.

This highly versatile and customer-facing role
ensures our product is integrated smoothly and correctly into each customers ecosystem while
supporting them technically throughout the onboarding journey.

You will guide customers through integration troubleshoot complex issues explain product
capabilities and act as the primary technical liaison between the customer and internal teams
such as Engineering Product Customer Success and Support.

This role requires flexibility strong analytical thinking hands-on technical skills and the ability
to jump across domains and contexts quickly.

As part of a company transitioning toward AI-native internal operations this role also
contributes to making delivery integration and support processes more efficient through the use
of AI-enabled tools and platform capabilities: We use AI internally to improve speed quality
and consistency of service delivery.

Key Responsibilities

Post-Sales Onboarding & Integration
Own the technical onboarding journey from contract signature to production go-live.
Ensure customers can seamlessly integrate our products and services into their
architecture.
Guide customer technical teams through APIs data flows SDKs configuration
workflows and best practices.
Proactively identify integration risks or gaps and drive them to resolution using efficient
repeatable approaches.

Efficient Delivery & Continuous Improvement
Use available tools automation and AI-assisted capabilities to improve delivery
efficiency diagnostics and integration workflows.
Continuously look for ways to reduce friction manual effort and time-to-production for
customers.
Apply structured problem-solving and intelligent tooling to speed up troubleshooting and
root-cause analysis.
Share insights and patterns with Product and Engineering to improve product usability
and service reliability.

Customer Enablement & Product Understanding
Ensure customers fully understand the product its capabilities and how to use it
effectively.
Explain complex technical concepts in a clear accessible way for customer engineers and
stakeholders.
Conduct technical workshops demos and deep-dive sessions focused on correct and
efficient platform usage.

Troubleshooting & Technical Problem Solving
Investigate and resolve integration issues across complex end-to-end scenarios.
Debug across Java Kotlin TypeScript Swift APIs infrastructure and streaming
workflows as needed.
Leverage logs metrics monitoring data and internal tooling to accelerate issue
resolution.
Collaborate with Engineering and Product to resolve deeper technical challenges.
5. Cross -Team Collaboration
Work closely with Customer Success to deliver aligned communication and clear
guidance to customers.
Support the Support team during complex escalations that require deeper technical
investigation.
Provide actionable real-world feedback to Product Management based on customer
integrations.
Collaborate with Engineering to clarify issues validate solutions and improve platform
robustness.

Production Readiness & Handover
Ensure all technical milestones are met before go-live.
Validate monitoring logs metrics and operational dashboards.
Provide clear concise documentation and handover notes to Support and Customer
Success to ensure smooth long-term operations.

Required Technical Expertise
Programming: Java Kotlin TypeScript Swift React
Video/Streaming: HLS MPEG-DASH DRM ad insertion
APIs & Integrations: REST APIs webhooks
Monitoring & Observability: Grafana Kibana/ELK Prometheus Loki
Infrastructure: Docker Kubernetes cloud concepts
Messaging: MQTT RabbitMQ or equivalents
Strong diagnostic skills across distributed systems logs and metrics
Skills & Experience
Proven experience onboarding customers and integrating complex technical solutions.
Strong analytical mindset and structured troubleshooting approach.
Comfortable using automation and intelligent tooling to improve efficiency and quality of
delivery.
Ability to explain complex systems in simple terms to both technical and non-technical
audiences.
Strong context switching across customers technologies and problem spaces.
Experience collaborating across Support Customer Success Sales Product and
Engineering teams.
Excellent communication skills and fluency in English.
High ownership reliability and continuous improvement mindset.

#LI-GW1

The Atlanta Area base salary range for this full-time position is $00which can vary if outside this locationplus bonus benefits and some roles may also include equity. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills competencies experience market demands internal parity and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Article 49 and Administrative Code Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race religious creed color age sex sexual orientation gender identity national origin religion marital status family status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances.