Dolby Careers Sr Manager, Global Technical Account Management (Customer Success)

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefits not to mention aFlex Work approach that is truly flexible to support where when and how you do your best work.

The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers infrastructure to make content experiences more effective meaningful and engaging for consumers.

The Sr. Manager Global Technical Account Management plays a critical role in shaping how Dolby delivers technical excellence to our most strategic customers. This leader owns the Technical Account Management (TAM) function within Dolby Cloud Solutions (DCS) Customer Success ensuring customer environments are stable scalable and set up for long-term success. This is a high-impact hybrid role combining people leadership with hands-on customer engagement. Youll lead and mentor a small globally distributed team of experienced Technical Account Managers while also serving as a trusted advisor to a select group of complex high-priority customers.

What Youll Do

Lead & grow a global team

Coach develop and support a team of senior Technical Account Managers
Create clarity around roles coverage and escalation paths
Foster an environment where people can do their best work and continue to grow

Champion customer success at a technical level

Own overall technical health across your portfolio including stability risk management and readiness for scale
Help customers navigate complexity and ensure long-term success with Dolby solutions

Shape how we operate

Define and evolve how the TAM team works including processes like Solution Checkpoints
Assess customer architectures to ensure they are sustainable scalable and supportable
Influence product and innovation
Surface trends gaps and opportunities from customer engagements
Partner with Product and Engineering to improve tooling automation and customer outcomes

Stay hands-on with key customers

Act as a Technical Account Manager for a small number of strategic high-impact accounts
Build trusted relationships with customer engineers and leaders

Collaborate across teams

Work closely with Customer Success Delivery Support Product Engineering and Sales
Ensure a seamless and thoughtful experience for customers
Drive modern intelligent operations
Drive AI-native operation of the TAM pillar including automation technical insight synthesis and internal tool development while building a forward-looking scalable TAM organization.

What You Bring

We know strong candidates dont always meet every single requirement. If your experience is close and youre excited about the role wed love to hear from you.

5 years in Technical Account Management Solutions Architecture Sales Engineering or similar technical post-sales roles

Experience leading or mentoring technical professionals either as a manager or senior individual contributor
A solid foundation in cloud platforms SaaS environments and system reliability
Experience partnering with customers as a trusted technical advisor
Strong communication skills able to engage both deeply technical audiences and cross-functional partners
Curiosity and openness to leveraging AI and modern tools to improve how work gets done

Why This Role Matters

This role is the single point of accountability for technical success across DCSs most complex customer environments. The TAM Manager ensures that what DCS sells delivers and operates is technically sound scalable and supportable long-term while building a modern AI-enabled Technical Account Management function.

Our Commitment to You

At Dolby were committed to building teams where people feel they belong and can thrive. We value different perspectives experiences and paths and we know that diversity strengthens how we solve problems and support our customers.

#LI-VH1

The Atlanta Area base salary range for this full-time position is $170600 - 234200which can vary if outside this locationplus bonus benefits and some roles may also include equity. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills competencies experience market demands internal parity and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Article 49 and Administrative Code Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race religious creed color age sex sexual orientation gender identity national origin religion marital status family status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances.