Dolby Careers Renewals Manager

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefitsnot to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers infrastructure to make content experiences more effective meaningful and engaging for consumers.

About Dolby OptiView

Dolby OptiView is a video streaming software company helping enterprise and mid-market organizations deliver exceptional audio and video experiences. Our SaaS platform serves customers across media advertising and real-time communications.

Role Overview

The Senior Renewals Manager is the accountable owner of the renewal motion across the OptiView customer portfolio enterprise mid-market and SMB. You are responsible for protecting recurring revenue maintaining renewal pipeline integrity and driving renewal commercial execution. This is an individual contributor role with significant organizational influence and is designed to scale through AI and automation.

Key Responsibilities

Pipeline and forecasting. Own the end-to-end renewal pipeline in Salesforce across all segments. Build and maintaina rolling multi-quarter forecast. Report on NRR GRR churn and ARR-at-risk to leadership and Finance.
Engagement triage. Decide which renewals process straight-through which require CSM partnership and whichrequire AE engagement.
Direct customer engagement. Engage customers on commercial discussions and case-by-case interventions toprogress renewals or de-escalate risk.
Automation and tooling. Design automated renewal communication workflows. Identify gaps in Salesforce andadjacent tools; influence Sales Operations Finance and IT to close them.
Churn analysis and commercial intelligence. Capture structured churn reasons at every close. Produce quarterlycommercial insights report surfacing patterns in churn downgrades pricing pushback and competitive context to
product pricing and leadership.
Cross-functional coordination. Partner with CSM TAM Support Delivery Sales Finance Billing Support Product and -author renewal readiness assessments with inputs from CSM TAM and Support.
AI-driven evolution. Drive aggressive use of AI to scale the renewal motion. Evolve toward strategic oversight of AI-driven renewal workflows; focus human attention on edge cases and continuous refinement of the model.

Required Skills & Experience

5 years in SaaS or subscription business with direct renewal pipeline experience
Strong Salesforce proficiency; familiarity with billing/contract systems (Zuora or similar)
Proven ability to build recurring revenue forecasts and communicate NRR/GRR/ARR-at-risk to senior leadership
Strong cross-functional influence without direct authority
AI-native mindset and builders instinct comfortable using AI tools and defining business problems for AIdevelopment
Customer-facing maturity credible in executive commercial conversations
Comfort with significant ambiguity energized by building structure where little exists

Preferred Qualifications

Experience with Customer Success platforms (Gainsight ChurnZero or similar); experience in video streamingAdTech or media SaaS; background in sales/revenue operations; high-growth SaaS experience where processes werebuilt not inherited

#LI-VH1

The Atlanta Area base salary range for this full-time position is $109700 - 150600 which can vary if outside this locationplus bonus benefits and some roles may also include equity. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills competencies experience market demands internal parity and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Article 49 and Administrative Code Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race religious creed color age sex sexual orientation gender identity national origin religion marital status family status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances.