Document Management Supervisor

The Document Management Supervisor is responsible for overseeing the daily operations of the document management department ensuring all documentation is processed accurately efficiently and in compliance with company standards.

This role partners closely with Corporate Sales Support Remote Online teams and other business partners to streamline processes improve workflow efficiency and ensure timely completion of transaction-related documentation.

The ideal candidate will bring strong leadership skills document management experience operational expertise and a passion for continuous improvement.

What You Will Do:

• Lead mentor coach and develop the Document Management team
• Assign work based on team capacity priorities and deadlines
• Conduct team meetings provide performance feedback and support employee development
• Resolve day-to-day operational challenges and employee concerns
• Foster a positive accountable and customer-focused team environment
• Oversee daily document processing activities to ensure accuracy and timeliness
• Ensure all required documentation is submitted and completed according to established timelines
• Review workflows and maintain compliance with company policies and procedures
• Monitor operational performance and service-level expectations
• Maintain expertise in document management standards and compliance requirements
• Identify workflow gaps and operational inefficiencies
• Implement process improvements and best practices
• Ensure adherence to legal company and regulatory requirements
• Track quality standards and implement corrective actions when necessary
• Support departmental initiatives designed to improve efficiency and customer service
• Partner with Corporate Sales Support to facilitate proposal and sales processes
• Collaborate with Remote Online teams to ensure transaction documentation is completed accurately and on time
• Communicate effectively with leadership and internal business partners
• Serve as a key resource for document management policies procedures and workflow support

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• 1 years of experience in document management records management administrative operations contract processing or office administration
• Experience coordinating workflows and managing multiple priorities
• Strong customer service and organizational skills
• Previous supervisory team lead or management experience
• Experience in document processing records management timeshare hospitality mortgage title finance legal or corporate administrative environments
• Experience monitoring productivity metrics and improving operational performance
• High School Diploma or GED required
• Additional education in Business Administration Operations Management or related fields is a plus

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time