District Manager, Mission Critical Services

We offer comprehensive HVAC building automation system facilities and energy solutions. From design to delivery our solutions are tailored to the specific needs of high-profile organizations in commercial buildings data centers industrial facilities and other mission critical sites.

Description
EMCOR Services Aircond Corporation

Job Title: District Manager Mission Critical Services

Department: Operations & Maintenance
Reports to: Division Manager Mission Critical Services

FLSA Status: Exempt Location: Richmond VA

Company: EMCOR Services Aircond

Company Overview
EMCOR Services Aircond a wholly owned subsidiary of EMCOR Group Inc. is the Southeasts largest provider of commercial and industrial heating ventilating and air-conditioning (HVAC) services. For over 85 years Aircond has delivered comprehensive HVAC solutions to businesses deploying expert field technicians for maintenance repairs and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group Inc. a Fortune 500 company Aircond combines deep industry expertise with a commitment to innovation and reliability. Today we serve single and multi-site clients with a full spectrum of facility services ranging from HVAC service to complete operations and maintenance solutions. Learn more at .

Position Summary
The District Manager Mission Critical Services is responsible for the overall operational performance customer satisfaction workforce management and financial execution of assigned Mission Critical Operations & Maintenance (O&M) accounts and facilities.
This position leads the day-to-day delivery of preventive maintenance corrective maintenance emergency response facility operations staffing scheduling and customer service activities while ensuring safe efficient and consistent execution across assigned campuses.
The District Manager serves as the day-to-day customer contact for operational matters and is accountable for maintaining service quality operational readiness workforce performance contractual compliance and customer satisfaction. This role partners closely with Division leadership to execute business objectives while supporting the continued growth and operational success of the mission critical Services business.

Essential Duties and Responsibilities include but are not limited to the following:
Operational Leadership
Lead all day-to-day operations supporting assigned Mission Critical facilities and campuses.
Ensure preventive maintenance programs are executed on schedule and in accordance with customer requirements.
Maintain ownership of asset records and preventive maintenance data within customer-designated platforms ensuring accurate documentation maintenance compliance equipment history tracking and timely completion of scheduled maintenance activities.
Oversee corrective maintenance service requests and break-fix repair activities from initiation through completion.
Ensure efficient scheduling and execution of preventive maintenance repairs inspections and emergency service activities.
Balance labor resources and staffing requirements to support operational demands and customer commitments.
Monitor work order performance completion rates backlog management and operational KPIs.
Ensure operational consistency across assigned facilities and campuses.
Coordinate resources materials and support services necessary to meet operational objectives.
Support implementation of operational initiatives procedures and service standards established by Division leadership.
Customer Relationship Management
Serve as the day-to-day customer contact for daily operational performance service delivery maintenance execution and operational concerns.
Maintain strong relationships with customer stakeholders through proactive communication and responsive service.
Participate in routine customer meetings operational reviews and service performance discussions.
Resolve customer concerns service issues and operational escalations in a timely manner.
Ensure customer satisfaction objectives and contractual commitments are consistently achieved.
Identify opportunities to improve service delivery and support account growth initiatives.
People Leadership & Workforce Development
Directly manage Field Supervisors and provide overall leadership for Service Technicians Reliability Technicians and other assigned team members.
Support recruiting onboarding workforce planning and staffing initiatives.
Conduct performance management activities coaching employee development and succession planning efforts.
Foster a culture of accountability ownership teamwork customer focus and continuous improvement.
Ensure team members receive appropriate technical safety operational and customer service training.
Support retention initiatives and employee engagement efforts across assigned locations.

Mission Critical Operations
Ensure operations are conducted in accordance with site-specific SOPs MOPs EOPs customer requirements and established mission critical procedures.
Support planned maintenance events shutdowns equipment transfers critical system activities and emergency response efforts.
Monitor operational readiness and system reliability across assigned facilities.
Review operational incidents root cause investigations and corrective action plans.
Ensure compliance with mission critical standards and customer operating requirements.

Financial & Operational Performance
Manage district-level labor utilization productivity operational expenses and financial performance.
Support budgeting forecasting workforce planning and resource allocation activities.
Monitor operational and financial performance metrics and implement corrective action when necessary.
Review service delivery performance labor efficiency and customer commitments to ensure operational objectives are achieved.
Support accurate billing documentation reporting and financial controls.

Safety & Compliance
Promote a strong safety culture throughout assigned facilities by leading weekly safety huddles supporting quarterly safety meetings actively participating in safety committee calls and continually reinforcing best practices.
Ensure compliance with company policies customer requirements regulatory standards and contractual obligations.
Monitor safety performance and support corrective action efforts when necessary.
Participate in safety reviews operational audits and compliance inspections.
Ensure team members maintain required training certifications and qualifications.

Other Requirements
Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications
High School Diploma or GED required. Bachelors degree in Engineering Construction Management Business Facilities Management or a related field preferred.
A minimum of 7 years of progressive leadership experience in HVAC service facilities management mission-critical operations commercial service or related industries.
Experience leading operations service teams or facility maintenance teams preferred.
Strong understanding of mission critical facilities operations preventive maintenance programs service operations building systems and facility reliability requirements.
Demonstrated experience managing operational budgets workforce productivity business performance metrics.
Proven ability to lead and develop a high-performing team.
Strong leadership communication organizational and customer relationship management skills.
Working knowledge of CMMS platforms Microsoft365 and business management systems (e.g. COINS or similar ERP system preferred).
Ability to travel as required.

Pay Range

• The pay range for a District Manager Mission Critical Services is $125000 - $140000

Why Join Us

At EMCOR Services Aircond youll be part of a team that values integrity safety empowerment teamwork and continuous improvement. We offer careers where good work is valued respected and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS:
While performing the duties of this job the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

#aircond

#LI-NS1

#LI-Onsite

Please review our Affirmative Action Policy.