District IT Technician

Position Title:District IT Technician Wage/Hour Status: Nonexempt
Reports to:Network Administrator Salary Range: District Salary Scale
Dept./School:District-wide Date: June 15 2026
Length of Work Year: 226 days School Year: 2026-2027

Primary Purpose:
Provide a point of contact to resolve problems relating to hardware software and network related services for district staff and students seeking technical support. Responsible for support ticket text voice and e-mail problem reports utilizing remote and in-person support. Provide technology issue evaluation technology deployment/upgrade initial hardware/software training and technical assistance for all district facilities or as directed by the Network Administrator.

Qualifications:
Education/Certification:
High school diploma or GED
A and/or Network Certifications a plus

Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (supported platforms are MacOS Windows Chrome OS iOS)
Knowledge of applications used to develop spreadsheets word processing and databases
Knowledge of VMWare Workspace One is a plus but not required
Basic understanding of printers interactive projectors smart boards and document cameras
Ability to detect analyze and resolve technical or technology related issues
Requires a well-developed sense of strategy and timing with the ability to prioritize duties independently
Ability to establish and maintain effective relationships with students staff and peers
Excellent organizational and communication skills

Experience:
Minimum of two or more years work experience in a computer technology support position

Major Responsibilities and Duties:
Telephone/Internet Support
phone calls e-mails or support tickets and work cooperatively to assist end-users to resolve problems related to software hardware or network issues
with software and hardware vendors to help resolve end-user problems
with I.T. staff as to the detection and resolution of end-user problems while using district applications database and management tools

Technical Support
and resolve Information Technology related support tickets/work orders
and update problem records in the districts support ticket system
research and troubleshooting toward the resolution of technology related problems
and identify trends in problem reporting and devise preventative solutions
on-site installation support and troubleshooting
deployment and maintenance of computers laptops tablets peripherals and technology infrastructure for staff and students. Including labs and computer carts
needed evaluate and recommend technology related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.
maintenance cleaning and minor repair to Information Technology Services equipment
software to support instruction and proper operation of district computers
with other technology problems and equipment operations when possible or as required
as a role model for students and staff in demonstrating positive attitude appropriate attire grooming and an effective work ethic

Records and Reports
Information Technology database records and use data to identify areas for improvement including training and maintenance support
software materials licenses hardware components consumables and perform routine inventories and filing
maintain and file reports records and other documents as required

Other
with policies established by federal and state law State Board of Education rule and local school board policy
to after-hours emergencies as needed

Supervisory Responsibilities:
None

Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture: Prolonged sitting; regular kneeling/squatting bending/stooping pushing/pulling twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing wrist flexion/extension reaching
Lifting: Moderate lifting and carrying (up to 44 pounds)
Environment: Occasional prolonged and irregular hours; ability to travel to other buildings is required
Mental Demands: Work with frequent interruptions; maintain emotional control under stress; meet multiple demands from several people

Application Procedures:
District Employees: Complete online application through Frontline Applitrack ( and Complete District Transfer form and submit to Human Resources
Outside Applicants: Complete online application through Frontline Applitrack ( and address questions to:

Mr. Buck Baskin
Sunnyvale ISD Network Administrator
417 E. Tripp Road
Sunnyvale TX 75182