Distribution Center Operations Manager

Job Posting:

Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson a Fortune 500 company is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.

Ferguson is now hiring an Operations Manager to guide business operations at our Richland WA Distribution Center!

Position Summary:

The Operations Manager is responsible for driving operational excellence inventory accuracy and process standards across the distribution centers subject area. This role leads quality programs audit processes inventory control functions and data-driven performance improvement initiatives while ensuring compliance with safety and regulatory standards. This position plays a critical leadership role in developing teams improving system integrity and supporting overall DC performance through analytics accountability and continuous improvement.

Key Responsibilities:

Quality Leadership & Continuous Improvement:

• Lead and complete quality assurance programs audits and SOP compliance initiatives

• Drive continuous improvement projects to enhance efficiency accuracy and service levels

• Monitor KPIs scorecards and operational performance metrics

• Ensure adherence to company safety quality and compliance standards

Inventory Control & Cycle Count Management:

• Own cycle count execution daily status tracking and audit compliance

• Oversee reconciliation processes variance analysis and inventory accuracy initiatives

• Manage monthly reconciliation reporting and communicate results to leadership and associates

• Coordinate inventory events including 6-month inventory counts and product movements

• Lead QA location audits and inventory integrity programs

Data Analytics & Performance Management:

• Apply systems (e.g. Easy Metrics WMS) to monitor efficiency and identify improvement opportunities

• Audit labor performance missing time downtime and system accuracy

• Analyze data trends and provide actionable insights to leadership

• Maintain reporting cadence for progress incentives and operational performance

Operations & Process Oversight:

• Support operational systems including TMS order tracking and inventory systems

• Drive process improvements in slotting configuration and workflow efficiency

• Conduct internal audits and system/process validations

• Serve as point of contact for critical issues involving inventory system and operational matters

Team Leadership & Development:

• Lead coach and develop associates across inventory control and quality functions

• Build bench strength through training cross-training and performance management

• Facilitate team meetings performance reviews and communication sessions

• Support hiring onboarding and new hire evaluations

• Address associate concerns in partnership with HR

Vendor & Program Management (Merit):

• Manage container and supply needs to support operations

• Audit and approve vendor invoices (container and labor)

• Identify operational hot spots and prioritize improvement focus areas

• Track and communicate Merit program status and performance

Safety Compliance & Security:

• Ensure adherence to safety programs audits and regulatory requirements

• Lead or support safety initiatives including audits training and certifications (CPR Hazmat IMDG)

• Maintain Hazardous Waste program inspections and reporting

• Support CTPAT compliance including audits certifications and retraining

• Act as program owner for Heat Illness Prevention (HIPP)

Administrative & Cross-Functional Support:

• Coordinate reporting for inventory adjustments reconciliation and finance alignment

• Maintain communication dashboards and visual performance tracking

• Partner with IT as a backup support resource and for system issue resolution

• Participate in interviews engagement initiatives and site leadership activities

Required Qualifications:

• 5 years of experience in distribution warehouse operations quality or inventory control

• Proven experience with inventory management auditing and process improvement

• Strong analytical skills with experience using data systems (e.g. WMS Easy Metrics Excel)

• Leadership experience developing teams in a fast-paced environment

• Knowledge of safety and compliance standards in a warehouse setting

• Location Flexibility: Successful candidates must demonstrate a willingness to relocate to various U.S. locations throughout their career to support organizational needs and advancement opportunities.

Preferred Qualifications:

• Experience with Labor Management Systems (Easy Metrics or similar)

• Background in quality assurance continuous improvement or Lean practices

• Familiarity with CTPAT Hazmat or regulatory compliance programs

• Bachelors degree in Supply Chain Operations or related field or equivalent experience

At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information