Distinguished Engineer, Applied AI

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

The Service Engineering team istransitioning disparate customer communication touchpointsinto a world-class services company bybuilding the foundational voice chat text email and core contact centerexperiences for sales service and claims operations. Our platformisused by 20000 GEICO contact center agents field adjusters and sales representatives who serve morethan 80 million customers and prospective customers. We are building an AI-powered CRM platform using agentic capabilities to move from a system ofrecord to a system of intelligence and action.

ABOUT THE ROLE

We are seeking a Distinguished Engineer to lead our CRM AI this role you will drive the technical direction architecture and execution of our CRM roadmap powered by LLM models and Agentic AI. The ideal candidate has deep technical expertise in building AI products and can cultivate a high-performance culture foster strong cross-functional relationships and effectively manage technical teams in a fast-paced startup-like environment. This is an exciting opportunity for a seasoned engineering leader who thrives in a dynamic environment and is passionate about scaling teams and advancing AI capabilities that empower customer experiences.

You will help drive our CRM platformtransformation as we shift from a traditional systemof record to an AI-powered systemof intelligence and actionchampioning engineering excellencewhileco-creating aculture of innovation and continuous improvement.

You will lead the foundational work in the evolution of our CRM platform that enables proactive identification ofchurn and risk systematic reduction incost to serve consistency of service quality scalable application of AIand enterprise-grade resilience with 99.99% availability across multi-region active-activeinfrastructure. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly.

As a Distinguished Engineer on the CRM AI team you will:

• Lead architectural decisionsfor AgentWorkspace KnowledgeManagement Customer Insights platform and core CRM AIcapabilities
• Defineand implement multi-region active-active infrastructuretoachieve99.99% availability removing single-region failureexposure
• Establish engineeringstandards and operational excellence practicesforobservability auto-failover self-healing systems and SLA management
• MentorStaffand SeniorEngineers elevating technicalcapabilitiesacrossAI/ML distributed systems and operationalexcellence while establishingengineeringstandards forthe organization
• Drive incidentresponse and blameless post-mortems turningoutages into systemic improvements
• Scope design and build scalable resilient distributed systems
• Build product definition and leverage technical depthto drive toward the right architectural solutions
• Engage in cross-functionalcollaboration throughout the entire software lifecycle partnering with AI research product infrastructure and Microsoft/AWS teams
• Lead byexamplebysharingbest practices measuring outcomes demonstrating adaptability and sponsoring continuous learning across teams
• Workin a team environment utilizing AI and MLto streamline the CRM platform work

QUALIFICATIONS

• Advanced programming experience with atleast two modern languages suchas Java C Python or C# including object-oriented design
• Proficient withAI/ML stack and libraries; experience in shippingapplied AI products includingLLM-based systems agenticframeworks or conversationalAI
• Provenunderstanding of micro-servicesoriented architecture and extensibleREST APIs
• Experiencebuilding architectureand design (designpatterns reliability scalability) of new and current systems
• Experiencedesigningand operating highly available systems(99.9% uptime) with multi-region deployments and operationalautomation
• Experiencewithcontinuous delivery and infrastructure ascode
• Strong problem-solving ability
• Ability to excel ina fast-paced startup-like environment
• Knowledge of developertooling across the softwaredevelopment life cycle (taskmanagement source code building deployment operations real-time communication)
• In-depth knowledge of CS datastructures and algorithms
• Exemplary ability todesign perform experiments and influence engineering direction and product roadmap
• Experience partnering with engineeringteams and transferring researchto production
• Trackrecord of technical thoughtleadership throughpublications blogs open-source contributions orpatents (preferred)

EXPERIENCE

• 12 years ofexperience working as a technicalsoftware engineering leader
• 5 years applied AI/ML experience with exposureto LLMs orgenerative AI
• 10 yearsof experience with architecture and design
• 6 years of experience withAWS GCP Azure or another cloud service
• 6 years of experience inCICD deploymentsand infrastructure as code
• 6 yearsof experience in open-source frameworks
• Experiencewith Salesforce orenterprise CRM platforms isa plus

EDUCATION

Bachelors degree in Computer Science Information Systems or equivalent education or work experience

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.