Dispatcher On Demand Courier

Dispatcher - On Demand Courier

Excel Courier Ashburn Full Time On-Site

About the Role
Were looking for a Dispatcher to join our operations team at Excel Courier! In this role youll
organize and monitor daily on-call and scheduled work route vehicle jobs and
maintain quality control to ensure on-time delivery performance.

If you thrive in a fast-pacedenvironment and excel at multitasking this is the opportunity for you!

What Youll Do
Use Xcelerator software to dispatch and track deliveries
Communicate with drivers via radio and phone monitoring GPS tracking
Monitor jobs for all customers and ensure on-time performance
Monitor email website portals and fax machine for incoming orders
Coordinate with customer service team and support new customer training

What Were Looking For

Strong knowledge of the Washington D.C. metropolitan area Baltimore and Richmond
Ability to read a map and evaluate routes effectively
Excellent communication and organizational skills
Ability to work in a fast-paced high-stress environment

Prior experience dispatching and routing on-call courier work

Current shift in support of 24/7/365 operations is Sunday - Thursday 07:00 to 19:00 - Training will occur Monday - Friday 08:00 17:00

Core Competencies

Accountability

Achievement Focus

Communication

Cooperation

Conflict Resolution

Customer Service

Planning and Organization

Problem Solving

Quality

Teamwork

Required Education and Experience

• Knowledge of Washington D.C. metropolitan area as well as Baltimore Richmond.
• Ability to read a map and evaluate routes.

Work Environment
This job operates in a demanding high stress fast-paced office setting. This position routinely uses standard office equipment such as computers phones and photocopiers.

Physical Requirements
While performing the duties of this job the employee is frequently required to walk sit hear speak hold visually inspect and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor be able to work in a fast paced environment handle stressful situations occasionally lift and handle packages up to 50 lbs. and be able to visually distinguish primary colors.

Compliance Requirements

Successful completion of all required pre-employment screenings onboarding requirements and mandatory training programs including background screening drug screening credit check HIPAA training TSA training and other company-required certifications.

Required Experience:

Senior IC