Dispatcher

The dispatcher is responsible for coordinating and dispatching shuttle drivers and bell staff to ensure efficient and timely service for all guest service and transportation needs.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Employee Benefits Front Line Team Members

Pay: $20.00 per hour

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicants education experience skills abilities geographic location and alignment with market data.

Schedule: This is a full-time position requiring morning shifts (7:00 a.m. 3:30 p.m.) scheduled Saturday through Wednesday. Flexibility is required to adjust workdays including potential shifts on Thursdays and Fridays as business needs dictate.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N 92A LS YNT1X1 2T2X1

Review daily events occupancy levels and group activity to proactively plan allocation of resources

Dispatch and allocate shuttle drivers and bell staff efficiently to meet guest requests in a timely manner Monitor response times to guest requests and report service delays to management to aid in guest recovery

Provide real-time problem-solving and support to ensure seamless guest service

Compile reports on response time and daily volume of guest requests

Communicate professionally with guests via phone using approved service verbiage

Maintain accurate records of employee schedules breaks and assignments

Establish and maintain effective communication and working relationships with co-workers shift coordinators supervisors managers etc.

Previous experience in hospitality dispatching or logistics preferred

Strong ability to multitask and prioritize various simultaneous duties in a fast-paced environment

Proficiency with basic computer systems

Customer service-oriented mindset with attention to detail