Dispatcher

Under immediate direction provides timely response of customer inquiries up to and including pick-ups schedules product orders etc. and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

• Assist Customer Service with customer requests route changes rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer objectives.
• Monitor and escalate CICs to supervisor & Assist walk-in customers
• Responsible for All Logistics/Transportation
• Understand and review daily the Atlas routing system
• Conduct daily debriefs for all drivers
• Assist with Team Member electronic issues or concerns
• Build and print routes for drivers daily including but not limited to shipping documents route sheets shipping labels
• Dispatch drivers for extra early service or missed pick-ups
• Create load sheets
• Reviews drivers paperwork (DVIRs ELD Logs) and DQF files
• Review and updates routes new customers based on daily communication reroutes existing customers as required
• Debrief drivers in accordance with written SOPs
• Complete consolidated manifests for trailer shipments
• Ensures that routes are balanced daily
• Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Prepares reviews and stamps all manifests
• Assists Trans Supervisor/Manager as needed/directed
• Handle 3rd Party Hauler paperwork
• Track and input DOT hours/ JJ Keller.
• Monitors Company policies and procedures communicating to staff as necessary
• Communicate performance standards and objectives
• Monitors operations and work of all CSRs
• Keeps staff informed of current problems changes and new developments in the department and company by conducting professional organized and participative meetings
• Perform any other administrative duties assigned by management

Qualifications :

Required Qualifications:

• A high school diploma or GED
• One or more years of experience as an Administrative Assistant

Preferred qualifications include:

• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software; Descartes experience ideal
• Highly developed verbal and written communication skills in English
• Ability to work safely and carefully to prevent injury to self or others
• Knowledge of Microsoft Office suite including Excel Word Teams SharePoint Outlook and PowerPoint
• Ability to maintain a safe and compliant workplace

Additional Information :

Benefits: Comprehensive benefits package includes paid time off policies as well as health dental vision life insurance tuition reimbursement paid volunteering and addition commencing no later than January 1 2027 benefits package will include participation in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law. 

Remote Work :

No

Employment Type :

Full-time