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Dispatcher

West Nashville Wrecker

Job Location:

Knoxville, TN - USA

Monthly Salary: m 15000 - 15000

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 5 December 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

What It Means to Be a Dispatcher at Guardian Fleet Services

Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication coordination and support for our entire operation. Dispatchers are the heartbeat of the companybalancing customer needs driver safety and operational efficiency with calm steady leadership.

At Guardian Fleet Services dispatchers dont just send trucksthey keep the mission moving.

The Dispatcher is responsible for coordinating and dispatching light medium and heavyduty tow trucks to service calls accident scenes and customer requests.

This role requires strong communication skills the ability to multitask under pressure and a solid understanding of towing operations. Dispatchers serve as the central point of communication between drivers customers law enforcement and company management.

Key Responsibilities

Receive and prioritize incoming service calls from customers law enforcement and internal systems.
Dispatch appropriate tow trucks and operators based on call type location and equipment needs.
Monitor driver status job progress and GPS locations to ensure efficient routing.
Communicate clearly with drivers regarding job details hazards and special instructions.
Document all call information accurately in dispatch software.
Coordinate with police fire departments and DOT during accident recoveries.
Provide excellent customer service including ETA updates and problem resolution.
Maintain knowledge of service area traffic patterns and common locations.
Assist with afterhours or emergency dispatching as needed.
Support office operations with administrative tasks when required.

Required Qualifications

Prior dispatch experience in towing trucking emergency services or logistics preferred.
Strong communication and multitasking abilities.
Ability to remain calm and organized in highstress situations.
Proficiency with dispatch software GPS systems is a plus
Basic computer applications.
Knowledge of towing terminology equipment types and recovery processes (preferred).
Ability to pass background and drug screening.
Must be able to communicate fluently in English

General Physical Demands

Sit for extended periods (up to 812 hours during busy shifts).
Stand walk and move between office areas as needed.
Lift and carry office items paperwork or small equipment up to 2025 lbs.
Perform repetitive hand and wrist motions when typing or using communication equipment.

Benefits Offered:

Paid Time Off & Paid Holidays
Medical Dental & Vision Plans
$15K Employer paid Life and AD&D
401(k) Plan
Short Term Disability &Long-Term Disability
Hospital Indemnity
Cancer plan
Accident Insurance
Employee Assistance Program
Employee Referral Bonus

EEOC Policy Statement- We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other protected status under applicable federal state or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination harassment and retaliation. Employment decisions are based on qualifications merit and business needs.

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