Dispatcher I

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.

Take client service calls and open jobs as needed following all proper procedures.
Check all work orders for proper addressing labor hours charged all numbers dates et. before work orders are given to billing.
Schedule the calls along with all previously scheduled work.
Dispatch techs on previously scheduled maintenance and service calls.
Verify times and job status (complete open). Create job number and job file. Dispatch both emergency and scheduled work.
Order filters for monthly maintenance as needed for technician/driver pick up.
Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accountings assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
Assist new technicians in employment policies and procedures as they relate to dispatch.
Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
In the event of a technicians injury or accident have employee notify Human Resources immediately and re-schedule workflow as needed.
Take problem/complaint calls and handle appropriately or direct to Branch Manager.
Take calls for billing/invoice questions and direct to proper personnel.
When necessary advise sales department of major clients service calls.
Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
Enter techs time into Coins.
Enter materials truck charges recommended repairs and the work summary from the work ticket. Research material costs if necessary.
Complete service work order and print the pre-invoice for Branch Managers review.
Keep tracking sheet for date of requests and receipt of reports.
Maintain certified payroll report files for each job.

High School Diploma or equivalent a plus.
Previous HVAC industry experience a plus
1 years customer service background required
General computer skills including Microsoft Word and Excel

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Benefits: As a leading provider of mechanical and electrical construction facilities services and energy infrastructure EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package which includes medical dental and vision coverage as well as flexible spending accounts life insurance disability income 401(k) Savings Plans Roth Retirement Savings Plan and Deferred Compensation and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per addition employees will receive 9 paid company holidays per calendar year.