Dispatcher

Stability Competitive Weekly Pay Benefits Growth Opportunities Training

Looking to TRADE UPto a better opportunity Blaze Heating Cooling Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career come join our top tier team!

What we offer:

• Weekly Pay & Paid Training
• Medical Dental Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation and holiday
• Matching 401(k) ROTH IRA
• On-going training & development plus growth opportunities

What you will do:

• Schedule and dispatch technicians to service calls maintenance appointments and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries complaints and service requests via phone email and other communication channels.
• Provide customers with information about service availability estimated arrival times and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls customer interactions and technician activities.
• Enter data into the companys dispatch and customer management systems.
• Generate and distribute reports on service performance technician productivity and customer satisfaction.

What you will need:

• 2 years of dispatch experience

• 2 years of customer service experience

• Service Titan experience preferred

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Problem-solving skills and the ability to work under pressure.

• Attention to detail and accuracy.

• The capacity to function both individually and collaboratively is essential.

Schedule: Full-time Flexible Generally 11AM to 8PM M-F with some weekends