Dispatcher

Are you ready to take your career to the next level With more than 20 years of home service in the Durham and surrounding areas at JD Service Now we believe work feels better when youre surrounded by people who cheer you on have your back and treat you like family (the kind you actually want to hang out with). Were not just offering a job were offering a place where you can grow thrive and feel proud of the impact you make every day.

Whats in it for you

• Competitive WEEKLY (thats right every week) pay with weekly/monthly bonus opportunities.
• Consistent work schedule & PTO
• 85% company paid health insurance for you 20% for your dependents
• 100% company paid dental and vision insurance for you 20% for your dependents
• 6% 401k match lets invest in your future together.
• Take home truck with all gas maintenance and tolls covered by us!
• Ongoing training and development we want you to grow with us!

What Youll Do

As a Dispatcher at JD Service Now you will be an integral part of our operations team responsible for coordinating and dispatching technicians to deliver exceptional service to our valued customers. Your exceptional organizational skills and ability to handle high-pressure situations will contribute to our success.

Key Responsibilities:

• Efficiently schedule and dispatch HVAC Plumbing and Electrical service technicians to customer locations.
• Prioritize service calls based on urgency and customer needs.
• Communicate with customers to provide updates on technician arrival times.
• Collaborate with field technicians to ensure efficient use of resources and timely job completion.
• Maintain accurate records of service calls and technician schedules.
• Assist in resolving any scheduling conflicts or service-related issues.
• Provide exceptional customer service and support to address inquiries and concerns.

Traits You Have

• Integrity & drive: You do whats right even when no ones looking and always aim higher.
• Professional presence: You show up sharp prepared and proud to represent JD Service Now.
• Grit & hunger: You push through challenges love a good win and dont stop until you do the job right.
• Detail-oriented: You catch the small stuff that makes a big difference from specs to customer needs.
• Team player: You work side-by-side with technicians installers and leadership to create an unbeatable customer experience.

Our Dealbreakers and Why They Matter:

• Showing up late: Customers rely on us and so do teammates.
• Cutting corners: Safety and quality are non-negotiable.
• Bad vibes: We take our work seriously but we love a positive team.
• Unwilling to learn: Every day is a chance to get better if you dont want that this isnt the place for you.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!