Dispatcher Customer Service Representative

• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

• Answer incoming calls from customers and field technicians.
• Schedule and dispatch HVAC and plumbing technicians to customer homes.
• Coordinate daily service calls and optimize technician routes.
• Contact existing customers to schedule and confirm maintenance visits.
• Provide outstanding customer service and resolve scheduling concerns.
• Serve as the first point of contact for customers vendors and visitors.
• Maintain accurate customer records and appointment information.
• Communicate effectively with technicians throughout the day regarding schedules job status updates and customer needs.
• Assist with office administrative duties as needed.
• Support customer retention efforts through maintenance agreement follow-ups and appointment booking.

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computers and office software.
• Strong attention to detail and problem-solving skills.
• Dependable punctual and team-oriented.
• Previous dispatching customer service or call center experience preferred.

• Experience using ServiceTitan.
• Experience managing or creating content for social media platforms (Facebook Instagram TikTok etc.).
• Prior experience in the HVAC plumbing or home service industry.

• Competitive pay based on experience.
• Paid training.
• Opportunities for advancement.
• Supportive team environment.
• Stable year-round employment with a growing company.
• Employee Discounts

• Full-time position
• MondayFriday (with occasional overtime or rotating on-call responsibilities if applicable)

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.

1. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.

2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.