Dispatcher

The Dispatcher is responsible for planning and tracking of container movement utilizing the most efficient and effective routing on a daily basis. The Dispatcher also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Drivers to ensure goals are accomplished.

SHIFT: Wed Sat 5pm to 5am

Key responsibilities:

• Communicates daily with Customers Drivers Steamship Terminal Personnel and internal service representatives; coordinating troubleshooting and resolving issues.
• Coordinate and problem-solve pick-ups and deliveries with Drivers partner carriers rail operators and port operators.
• Meets all customer levels of service and deadline requirements eliminating any service failures.
• Records and audits all documents for equipment tracking.
• Track trace and report container activity.
• Manage driver-pay.
• Update relevant systems to track appointments and drays.
• Authorize equipment drops and monitor container idling.
• Communicate company policies and procedures to Drivers monitor performance against standards and recommend corrective action to management.
• Develops and maintains a positive working rapport with customers Terminal Operators and Drivers
• Process and complete all documentation assigned in a timely manner.
• Track shipping and billing data appropriately and promptly.
• Ability to work in a fast-paced environment.
• Promote commitment to Driver safety compliance.
• Assists Customer Service and other office personnel in handling day-to-day duties required by management.
• Supports the companys commitment to Integrated Management Systems (IMS) certifications.
• Other duties as they may be assigned.

Education and Experience:

• Must have the ability to work a flexible schedule including nights weekends and holidays.
• High School Diploma/GED; College degree preferred.

Technical Skills:

• 1 years experience either in dispatching customer service and/or intermodal transportation.
• Basic proficiency with Microsoft products (Excel Word and Outlook) and web-based software.

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$22-24 an hour

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leaveveteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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