Dispatcher 0610 AB #1

Job Title: Dispatcher

Location: Bentonville Arkansas

Contract Duration: 6 Months

Schedule: Monday Friday 8:00 AM 5:00 PM

Guaranteed Hours: 40 Hours per Week

Pay Rate: $18.00/Hour

We are seeking a detail-oriented Dispatcher to support transportation and logistics operations in a fast-paced environment. This role focuses on managing transportation-related claims coordinating with carriers and drivers maintaining accurate records and supporting operational efficiency through effective communication and problem-solving.

• Investigate and resolve transportation-related claims including overages shortages damages and refusals (OS&D)
• Communicate with drivers carriers and transportation partners to gather information and facilitate claim resolution
• Review and evaluate claim documentation and determine appropriate product disposition
• Collaborate with transportation operations customer service warehousing inventory quality and other internal teams
• Maintain and update transportation management systems and active claim worklists
• Obtain review and validate Proof of Delivery (POD) documentation
• Process documentation and distribute records to appropriate stakeholders
• Monitor carrier-related charges and transportation expenses
• Conduct audits to ensure accuracy and compliance with established procedures
• Generate reports and maintain operational metrics
• Analyze issues identify root causes and recommend process improvements
• Maintain accurate records while ensuring confidentiality and professionalism

Education

• High School Diploma or equivalent required
• Associates or Bachelors degree preferred

Experience

• Minimum 1 year of office administrative or clerical experience required
• 3 years of related experience preferred
• Experience in logistics transportation supply chain customer service or claims processing preferred
• Experience with reporting data analysis and documentation preferred

• Proficiency in Microsoft Office Suite:
  • Excel
  • Word
  • Outlook
  • PowerPoint
• Experience with transportation management systems preferred
• Ability to analyze reports and operational data
• Familiarity with enterprise software and logistics applications preferred
• Experience with customer service and call center platforms preferred

• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Strong organizational and multitasking capabilities
• Attention to detail and commitment to accuracy
• Effective time-management skills
• Ability to work independently and collaboratively
• Professional customer service and conflict-resolution skills
• Commitment to confidentiality professionalism and integrity

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