Dispatch Associate
Job Location:
Hicksville, OH - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you is focused on customer care and quality service then WEare the company for you. We invite you to bring your passion and experience to our team!
The Dispatch Associate monitors open service ticket activity to ensure proper technician assignment and timely completion of requests. This role involves communicating with managers supervisors sales representatives and customers as well as data entry across multiple systems. The ideal candidate is a team player with a friendly attitude who is consistent and thorough with ticket investigations.Estimated Salary: $20.00 to $35.00 per hour based on qualifications and experience.
Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience education training location and responsibilities.
What You Will Do:
- Manage dispatch routing software to assign tickets to Service Technicians and monitor ticket stages.
- Monitor service ticket activity to ensure timely completion.
- Communicate effectively with internal and external customers via phone and email.
- Identify and cancel duplicate calls and service tickets.
- Enter technician feedback into the system.
- Create and distribute the Daily Dispatch Summary and other related reports.
- Coordinate follow-ups on service issues with the dispatch team mobile crews and other departments.
- Update systems based off technician feedback.
What We Are Looking For:
- High School Diploma or GED.
- Strong customer service and computer skills.
- 12 years of dispatch experience.
- Ability to type 4060 wpm.
- Excellent written and verbal communication skills.
- Bilingual skills (English and Spanish) are a plus but not required.
- Ability to use geographic and mapping software tools.
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Required Experience:
IC
