Discover Your Future at Sedgwick Open House Hiring Event Dublin, OH

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Sedgwick is a leading global provider of technology-enabled risk benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients specific needs in casualty property marine benefits brand protection and other lines. Every day in every time zone the most well-known and respected organizations place their trust in us to help their employees regain health and productivity guide their consumers through the claims process protect their brand and minimize business interruptions. Our more than 31000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing one where caring counts.

Come meet our team explore meaningful career paths and see how you can make an impactstarting here. We cant wait to connect with you!

PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business including but not limited to expediting the claims process and providing detailed claim notes on all calls resolving issues with one call/one person response and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.

• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.

• Performs claim intake and full-service customer support within regulatory requirements company and client expectations at all times.

• Educates and informs the customer about documentation required to file/process a claim required time frames payment information and claim status.

• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

• Enters verbal and written claim information that meets both the internal and external customers requirements accurately into the appropriate system.

• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills

• PC literate including Microsoft Office products Windows environment

• Must meet minimum typing requirements

• Strong organizational skills

• Good interpersonal skills

• Ability to multi task in fast paced environment

• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

• Ability to work in a team environment and/or independently

• Ability to meet or exceed Performance Competencies

• Ability to meet all attendance expectations

WORK ENVIRONMENT

When applicable and appropriate consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding travel as required

Auditory/Visual:Hearing vision and talking.

NOTE:Credit security clearance confirmed via a background credit check is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this are not intended to constitute a comprehensive list of functions duties or local retains the discretion to add or to change the duties of the position at any time.

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Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.