Disaster Recovery Supervisor, Case Management Reservist On-Call (Remote Indiana)

ICFs Disaster Management Division is seeking a Supervisor Case Management to join our U.S.-wide Reservist (On Call) cadre. Must be Resident of Indiana. This position supervises Case Management Specialist support staff and will require deployment to client offices and disaster-affected locations with minimal notice. Work schedules and assignment lengths will vary based on project needs and activated employees may be required to work extended hours evenings weekends and holidays.

About Reservist On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work ICF hires professionals as Reservist On-Call employees. On-Call employees are scheduled as work becomes available and may accept or decline assignments. They may work on concurrent projects outside their ICF assignment provided there is no conflict of interest.

In this role you will lead day-to-day case management operations provide technical direction monitor quality and productivity coach staff and coordinate with project leadership and government partners to support timely accurate survivor-centered service delivery.

Key Responsibilities
Supervise coach and Case Management Specialists and other assigned support personnel; establish priorities assign work and promote consistent service delivery.
Oversee case management activities involving housing assistance Other Needs Assistance and other direct services available through FEMA Individual Assistance programs and CDBG-DR programs.
Review casework documentation reports and system entries for completeness accuracy timeliness and compliance with applicable program guidance.
Monitor workload quality productivity and key performance metrics; identify trends and implement corrective actions or process improvements when needed.
Provide training technical assistance feedback and job coaching to staff; reinforce documentation customer service confidentiality and escalation standards.
Address complex operational policy and programmatic issues and coordinate resolution with project leadership clients stakeholders and partner agencies.
Support eligibility determinations and ensure consistent application of program requirements for survivors in presidentially declared disaster areas.
Maintain clear communication with management regarding progress staffing needs risks issues and resolutions.
Promote superior customer service by listening facilitating de-escalating concerns and helping staff respond appropriately to survivors experiencing difficult circumstances.
Coordinate with federal state local tribal and territorial partners as well as nonprofit and community organizations to resolve concerns and support recovery operations.
Maintain and track cases and team activities in required project management information systems; prepare accurate operational reports and status updates.
Optimize procedures maintain team focus and adapt staffing and work plans to continually changing deadlines priorities and disaster conditions.
Travel by flight and vehicle to client recovery and ICF sites as required and requested by ICF management.

Please provide a clear updated resume aligned with the qualifications skills and experience required below.

Must-Have Qualifications
3 years of experience leading supervising or providing day-to-day direction to case management survivor assistance disaster operations or related teams.
Ability and willingness to travel by flight and vehicle for project work with minimal notice including deployment to disaster-affected areas and extended assignments.
Ability and willingness to work extended hours evenings weekends and holidays when activated based on operational needs.
Valid U.S. drivers license and ability to successfully pass a Motor Vehicle Records (MVR) check.

Professional Skills and Experience (you will bring these with you)
Strong proficiency with Microsoft Office applications including Excel Word Outlook and Teams and the ability to learn and use multiple case-management or database systems.
High attention to detail and accuracy in documentation case review reporting and on-time completion of assigned work.
Strong organizational and workload-management skills with the ability to plan prioritize and manage multiple tasks independently and collaboratively.
Strong written verbal interpersonal facilitation and presentation skills including the ability to communicate technical requirements clearly.
Excellent critical-thinking problem-solving and decision-making skills with sound judgment and initiative in fast-changing environments.
Ability to lead calmly and professionally under continually changing deadlines priorities and disaster operating conditions.
Ability to listen facilitate negotiate and de-escalate concerns while maintaining appropriate boundaries and confidentiality.
Awareness and appreciation of survivor circumstances socioeconomic backgrounds access and functional needs and community dynamics.

Preferred Skills and Experience (may set candidates apart)
Bachelors degree in emergency management disaster management public administration social services business or a related field.
Demonstrated knowledge of FEMA Individual Assistance and CDBG-DR policies eligibility requirements application processes case documentation and survivor support practices.
Experience supervising staff during recent active FEMA Individual Assistance disaster operations.
Experience addressing strategic disaster recovery issues involving complex political operational or programmatic elements.
Experience interpreting and applying FEMA Individual Assistance policy and guidance under current laws and regulations.
Knowledge of analytical and evaluative techniques used to identify assess and resolve grants administration eligibility case management or operational issues.
Experience developing or delivering training coaching staff conducting quality reviews and monitoring team performance metrics.
Experience with FEMA or state case-management systems grant systems reporting tools or applicant-assistance technology.
FEMA training or certifications including ICS NIMS NRF and Individual Assistance coursework.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactfor assistance.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: