Disability Retirement Support Specialist, LACERA

LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching vanpool carpool parking services and more. Prioritizing health well-being and sustainability Gateway Plaza is a Class A office building LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91 LACERA staff members easily enjoy the approximately 150 shops food and dining options that makeup the popular South Lake Avenue District.

Our members dedicate their careers contributing to the welfare of Los Angeles County. For their service the County contributes to their promised benefits and LACERA is dedicating to serving them in return throughout their career and their life afterwards.

WORK SCHEDULE: This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day Monday through Friday). LACERA offers a hybrid work environment and this position may be eligible to telework up to three (3) days per week depending on the needs of the Disability Retirement Services Division and LACERA.

To view the complete job description for this classification please view here Disability Retirement Support Specialist LACERA.

REQUIREMENTS TO QUALIFY:
Three (3) years of experience at the level ofSenior Typist Clerk LACERA*or higher maintaining records related to and/or processing workers compensation insurance retirement or related claims.

*Experience at the level of Senior Typist Clerk LACERA includes performing skilled keyboarding work and highly specialized clerical duties requiring specialized knowledge of a particular function with responsibility for applying proper procedures and carrying out the work with only general direction.

OTHER REQUIREMENTS:
Applicants must be able to perform the essential functions of this classification with or without a reasonable accommodation.

PHYSICAL CLASS 2 LIGHT: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATIONS

• Demonstrated experience obtaining researching and managing medical employment workers compensation legal and other confidential records in support of disability retirement workers compensation disability insurance health insurance or similar claims-based programs.
• Demonstrated experience coordinating with physicians medical providers government agencies employers and other entities to request obtain track and follow up on records and reports; ensuring all requested documentation is received and complete.
• Demonstrated experience reviewing analyzing and verifying the completeness accuracy and applicability of records required to evaluate disability retirement workers compensation leave management occupational injury or other benefit-related claims including medical personnel workers compensation health and safety and occupational health records.
• Demonstrated experience organizing indexing maintaining and safeguarding confidential records and case files including the use of electronic records management systems and databases.
• Demonstrated experience communicating with applicants employees attorneys physicians medical providers and other stakeholders regarding documentation requirements missing records and claim status while maintaining confidentiality and providing a high level of customer service.
• Demonstrated experience preparing correspondence reports case summaries administrative records or other documents requiring a high degree of accuracy attention to detail and adherence to established procedures and deadlines.

ABILITY TO:Learn and interpret specific rules laws and policies and apply them in a variety of procedural situations; perform effective decision making that includes accurate situation analysis and ability to adopt an effective course of action; communicate clearly and effectively orally and in writing; establish and maintain effective working relationships with the public and internal staff; locate assemble and reconcile information from various source documents and records utilizing analytical and arithmetic reasoning; manage multiple responsibilities simultaneously and complete tasks as assigned; exercise punctuality and dependability; understand and follow oral and written directions; exercise initiative and independent judgment within defined policies and procedures; perform responsibilities with minimum supervision; interpret written and oral instructions and carry them out; plan and organize their work to meet set deadlines; learn a new document management system; and operate a personal computer utilizing Microsoft applications such as Word and Excel.

• Attention to Detail and Accuracy
• Analytical and Judgment Skills
• Clerical and Administrative Support Skills
• Written Communication Skills
• Oral Communication Skills
• Customer Service and Interpersonal Skills

Applicants must receive a passing score of 70% or higher on the assessment to be added to the eligible register.

Passing this examination and being placed on the eligible register does not guarantee an offer of employment. Candidates who are determined eligible for hire under the Los Angeles County Civil Service Rules may be invited to participate in a selection process which may include one or more selection interviews and/or other job-related assessments.

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Application must be submitted online.Applicants can check the status of their applications at any time by logging into their account on .

Please fill out the application completely. Provide relevant job experience including employers name and address job title beginning and ending dates number of hours worked per week and description of work performed.

We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements class specification or Desirable Qualifications as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

Applications submitted without complete work history and supplemental questions completed in their entirety will be rejected as incomplete. See application See resume or copying and pasting work experience is not sufficient or qualifying.

Resumes will not be accepted in lieu of the completed application or supplemental questionnaire.

In the space provided for education include the names and addresses of schools attended and number of credits degree and/or certificate(s) earned.

To receive credit for your education include a legible copy of all relevant official documents including your diploma transcript or letter/certificate from an accredited institution or email it to or within ten (10) calendar days of filing your application. The document should show the date the degree was conferred and be in English. If not in English then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending them to the exam analyst. Please include the examination title and number on the documentation. Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.

Your employment history should be listed in order beginning with the most recent.

For each job held provide the name and address of your employer your job titles beginning and end dates description of work performed salary earned and reason for leaving.

If you have worked in more than one position for one employer please list each job title and/or area of assignment separately to demonstrate your experience in various assignments/occupational areas.

Part-time experience will be evaluated based on its fractional equivalent of a 40-hour workweek. All required experience must be paid.

TO APPLY ONLINE GO TO: and click on the Careers link or emailed or hard copy (paper) applications will not be accepted.

LACERA is a Fair Chance employer. Except for a very limited number of positions you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records exempted by a valid court order do not have to be disclosed.

Requests for accommodation:

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Your Responsibilities:

1.Completing Your Application:

a. Before submission of the application it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions list each position separately. Do NOT list all of your time with the County under your present payroll title.

c. To receive credit include required documents (e.g. copy of your diploma transcript certificate or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2.Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967 as amended prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week unless specified otherwise. Prorated part-time experience may be acceptable.

3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4.Change of Name or Address: To change personal information such as your name or address log into your profile onand make the necessary change. This can be done at any time.

5.Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the Los Angeles County Employees Retirement Association (LACERA) to provide equal employment opportunity for all qualified persons regardless of race color religion sex national origin age sexual orientation disability or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer: The Los Angeles County Employees Retirement Association (LACERA) is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an as is and as available basis without warranties of any kind either express or implied. No advice or information given by LACERA or its respective staff members shall modify the foregoing or create any warranty.

LACERA expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against LACERA as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

LACERA shall not be liable for any direct indirect punitive incidental special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites) or for any information obtained through this system or otherwise arising out of the use of this system the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System including without limitation any copying downloading translating decompiling or reverse engineering of the system data or related software shall be a violation of the Use Disclaimer.

Veterans Credit: In all open competitive examinations a veterans credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28 1952 through July 1 1955; -or- For more than 180 consecutive days other than for training any part of which occurred after January 31 1955 and before October 15 1976; -or- During the Gulf War from August 2 1990 through January 2 1992; -or- For more than 180 consecutive days other than for training any part of which occurred during the period beginning September 11 2001 and ending on August 31 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge including El Salvador Lebanon Grenada Panama Southwest Asia Somalia and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7 1980 (or began active duty on or after October 14 1982 and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who while engaged in such service was wounded disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation and also to the widow or widower of any such person who died or was killed while in such service. A DD214 Certificate of Discharge or Separation from Active Duty or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veterans credit. More information available at: Information: Accredited institutions are those listed in the publications of regional national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable if appropriate are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators Inc. (AICE).

Background Check: LACERA is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will also consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Benefit Information: Depending on the position the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a new member of the Countys defined benefit plan (LACERA) on or after January 1 2013 (first employed by the County on or after December 1 2012) unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1 2013. It should be noted that County employees do not pay into Social Security but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified persons. Pursuant to the Americans with Disabilities Act of 1990 persons with disabilities who believe they need reasonable accommodation or help in order to apply for a position may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity: It is the policy of the Los Angeles County Employees Retirement Association to provide equal employment opportunity for all qualified persons regardless of race religion sex national origin age sexual orientation disability or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child family and spousal support obligations certain employment and identification information (i.e. name address Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6 1986 are required to present original documents to the County within three (3) business days of hiring which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.

The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations Title 2 Division 4 Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicants protected characteristics including race color religion national origin ancestry physical disability mental disability medical condition marital status sex sexual orientation age pregnancy childbirth and other characteristics.

Updated February 2026