DIS-TRAN Packaged Substations Transfer Portal FBS Field Technician
Alexandria, VA - USA
Job Summary
The Factory-Built Substation (FBS) Field Technician is a member of the Project Support Services (PSS) team and supports FBS installations from project planning through commissioning. This position serves as the primary technical liaison among DIS-TRAN Packaged Substations customers contractors and internal departments to help ensure safe efficient and successful installations.
The FBS Field Technician provides pre-installation planning on-site installation support inspections training and post-installation feedback helping bridge the gap between factory manufacturing and field construction. When not traveling the technician owns the field-to-factory feedback loop by preparing upcoming installations documenting and communicating field issues and lessons learned maintaining installation-focused standards and documentation and transferring field knowledge to internal teams.
Success in this position requires strong mechanical aptitude effective problem-solving skills excellent communication and the ability to build productive relationships with customers contractors and internal teams.
- Review assigned projects with the Project Manager to understand project scope site conditions and installation requirements.
- Prepare customer installation packets including printed drawings and project documentation.
- Participate in recurring logistics planning meetings to coordinate shipment schedules and installation readiness.
- Develop maintain and facilitate completion of pre-construction checklists to improve customer and contractor readiness.
- Schedule and facilitate pre-construction meetings approximately six weeks prior to equipment delivery document action items and follow up with stakeholders.
- Collect stakeholder contact information from the Project Manager and coordinate meeting invitations.
- Lead the meeting and verify applicable pre-construction checklist items are reviewed.
- Distribute a written meeting recap documenting discussions decisions action items and responsible parties.
- Field Technician will review and discuss:
- Route studies
- Construction drawings
- Installation sequencing
- Required offloading equipment (cranes spreader bars etc.)
- Site readiness including whether the site is physically prepared for installation
- Project schedule and installation expectations
- Travel to customer job sites to support Factory-Built Substation installations.
- Inspect DTPS products for shipping damage shortages or other field-observed discrepancies.
- Provide technical support to customers and contractors by:
- Explaining installation drawings
- Interpreting installation procedures
- Answering technical questions
- Troubleshooting installation issues
- Identify troubleshoot and coordinate resolution of field issues involving:
- Damaged equipment
- Missing materials
- Incorrect components
- Fabrication discrepancies
- Installation conflicts
- Coordinate with Engineering Manufacturing Quality and Project Management to develop timely solutions.
- Obtain installation photos and videos for inclusion in field reports and lessons-learned documentation.
- Develop and maintain an installation checklist and lead its completion and review onsite with the customer and installation contractor(s).
- Complete comprehensive field reports documenting installation successes challenges field issues and corrective actions.
- Meet monthly with the Director of Quality Assurance to review field observations and identify improvement opportunities.
- Analyze recurring installation issues and field observations to identify trends impacting Quality Manufacturing Engineering Logistics Project Management or field installation and coordinate resulting follow-up actions with the responsible functional owners.
- Schedule and facilitate meetings with internal teams to review field issues and lessons learned identify improvement opportunities and coordinate resulting action items.
- Develop and deliver lessons-learned presentations to appropriate internal teams highlighting:
- Field observations
- Common installation issues
- Lessons learned
- Best practices
- Photos and videos from project sites
When not assigned to field travel the FBS Field Technicians primary work location is the manufacturing facility. The technician independently works the established non-travel priorities and is not intended to supplement routine day-to-day operational staffing in Production Quality Engineering Project Management Logistics or other departments.
- Review upcoming FBS projects delivery schedules and installation dates in chronological order; proactively identify and complete readiness activities required before mobilization including planning and booking travel in advance to help minimize travel costs and secure favorable rates.
- Review construction and installation drawings installation sequencing shipping configuration offloading requirements required equipment and tooling site-readiness requirements customer/contractor responsibilities project-specific risks and applicable lessons learned from similar projects.
- Maintain the FBS Field Issues & Lessons Learned Log; document and analyze field observations and recurring installation issues communicate findings to the appropriate functional owners coordinate required follow-up and track resulting action items to closure.
- Create and organize field records following each installation including field reports installation checklists photos videos and field observations so information is available for future projects and lessons learned.
- Own and continuously improve installation-focused standards and field-use documentation including pre-construction checklists onsite installation checklists installation packets drawings CRMs bolting procedures field guides and other customer/contractor installation materials.
- Develop lessons-learned content using actual field examples photos and videos and transfer field knowledge through meetings training and reusable reference materials for internal teams and future FBS Field Technicians.
- Independently work the established non-travel priorities in order and move to the next priority when current work is up to date; escalate decisions approvals roadblocks or priority conflicts to the Production Manager.
- Coordinate with other departments as needed to provide field information and track follow-up; the responsible department retains ownership of its routine operational work.
- High school diploma or equivalent required.
- Proficiency in Microsoft Office products including Outlook Word and Excel.
- Strong verbal and written communication skills.
- Minimum of three (3) years of experience with DIS-TRAN Packaged Substations (DTPS).
- Demonstrated knowledge of DTPS operations processes and organizational structure.
- Proven ability to work effectively across departments and with employees at various levels of the organization.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Demonstrated reliability professionalism and sound judgment.
- Ability to work independently while also collaborating effectively as part of a team.
Required Experience:
IC
About Company
Crest Industries is the holding company for a family of world class project oriented companies serving the electric utility, commercial and industrial electrical contractor and forestry industries. Through our group of companies we offer the following: Engineering, procurement, pac ... View more