Director, UX & Research

Job Title: Director of UX & Research

Location: Austin Texas
Reports To: Sr. Director of Strategy & Product Operations

Company: Accruent

About Accruent

Accruent is a global leader in intelligent asset facilities and real estate management software helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide from Fortune 500 enterprises to fast-growing disruptors. Backed by Fortive (NYSE: FTV) we combine the agility of a SaaS innovator with the scale and discipline of an established global enterprise. At Accruent were building technology that enables customers to make smarter faster data-driven decisions.

Position Overview

At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a Director of UX & Design to be the guardian of that this role you will bridge the gap between high-level vision and tactile everyday moments that make our customers lives better. You will lead mentor and inspire a multidisciplinary team serving as the bridge-builder across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of Design Engineering with the heart of user-centered design weve built a seat at the table just for you.

What Youll Do

• Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products.
• Team Leadership: Recruit mentor and scale a high-performing team of Product Designers and User Researchers fostering a culture of radical accountability and creative excellence.
• Design Systems & Engineering: Direct the evolution of our global design system ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries.
• User-Centered Discovery: Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap.
• Experimental Rigor: Spearhead a robust experimentation culture utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes.
• AI Innovation: Integrate cutting-edge AI tools for design into the teams workflow to accelerate prototyping automate repetitive tasks and enhance creative output.
• Cross-Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI.
• Portfolio Experience Leadership: Own experience coherence across a diverse multiproduct portfolio driving convergence simplification and consistent interaction patterns while respecting productspecific workflows.

What Success Looks Like

• UX Leadership: A frictionless category-leading user experience that establishes Accruent as the must-have solution in the market.
• Craft Excellence: Set and uphold a high bar for interaction design information architecture and product storytelling through regular critique design reviews and quality frameworks.
• Operational Velocity: A highly efficient design-to-development pipeline supported by a mature design system and AI-augmented workflows.
• Evidence-Based Design: A measurable increase in product adoption and engagement driven by a rigorous test-and-learn philosophy.
• Organizational Trust: A unified engine where Design is viewed as a strategic partner to Engineering and Go To Market teams.

What You Bring

• Proven Leadership: 10 years of experience in UX/Product Design with at least 5 years in a senior leadership role scaling B2B SaaS design teams.
• Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact measurable market win.
• Technical Sophistication: Deep expertise in Design Engineering user-centered design (UCD) and managing complex design systems at scale.
• Research & Analytics Fluency: Proficiency in leveraging qualitative research and quantitative data (A/B testing usage metrics) to drive high conviction design decisions.
• AI Literacy: Demonstrated experience using or implementing AI tools to optimize design processes and enhance the end-user experience.
• Stakeholder Mastery: The ability to navigate organizational complexity and communicate the business value of design to C-suite stakeholders.

• Education: Bachelors degree in Design or a related field required;Masters degree preferred.

Preferred Qualifications

• Experience in Product-Led Growth (PLG) environments.
• Familiarity with modern analytics and experimentation platforms (e.g. Amplitude Mixpanel Pendo).
• Background in enterprise SaaS or complex workflow-based data products.
• Experience scaling global design teams across multiple time zones and product lines.

Ready to Build Whats Next

If youre a growth-driven SaaS product leader who thrives on building scaling and leading through change - join us. At Accruent you wont just manage a business youll define its future.