Director, Total Rewards | Trevor Project
Job Location:
San Francisco, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. Trevor offers 24/7 crisis services connecting highly trained counselors with LGBTQ young people whenever they need support. To drive prevention efforts The Trevor Project also operates robust research advocacy education and peer support programs. Weve been saving lives every day for over 25 years.
Every day and in every role our staff contribute to our critical mission of ending suicide among lesbian gay bisexual transgender queer & questioning young people by embodying our values:
- Heart We care deeply and commit to do what matters
- Integrity We build trust through our words and actions
- Community Together we are an unstoppable force for good
- Belonging We serve as allies to the mission and to each other
- Progress We continually move onward and upward
Title: Director Total Rewards
Reports to: Chief People Officer
Location: This role will be remote in the continental US Alaska or Hawaii
FLSA Status: Exempt
Hours: Full-time
Union Status: Non-Union
Salary Range: $125000$140000
Summary:
The Director Total Rewards is a foundational leadership role responsible for shaping the strategy structure and sustainability of how The Trevor Project rewards supports and invests in its people. Reporting to the Chief People Officer this leader will define and lead Trevors enterprise-wide approach to compensation benefits payroll and recognition establishing the philosophy infrastructure and governance that an evolving and mission-driven workforce requires.
This role is both highly strategic and deeply hands-on. The Director will be an architect in Trevors Total Rewards philosophy compensation structure wellness and retirement benefits plan and recognition and rewards programs that bring Trevors values to life through the employee experience across a fully-remote workforce comprised of union and non-union staff and 24/7 shift workers. The Director will also oversee related operations and compliance functions.
The Director will lead and mentor a team of two the Sr. Payroll Manager and the Benefits & Compensation Manager while partnering closely with the Chief People Officer on overall strategy. This leader will serve as a trusted advisor in collaboration with executives people managers and cross-functional partners across Legal Internal Communications and Finance bringing technical depth sound judgment and a collaborative posture to every decision.
The ideal candidate brings deep technical expertise across the full Total Rewards discipline and is energized by the opportunity to build durable equitable and values-aligned reward systems.
Roles and Responsibilities:
Total Rewards Strategy & Philosophy
- Define codify and socialize Trevors Total Rewards philosophy including pay positioning internal equity stance transparency commitments and alignment with Trevors mission and values
- Partner with the Chief People Officer to translate workforce strategy into multi-year compensation benefits and payroll plans surfacing the data and analysis needed to inform organizational budgeting
- Serve as a strategic thought partner to executive leadership on the total rewards implications of organizational decisions growth plans and structural change
- Establish the metrics dashboards and governance reporting needed to bring visibility accountability and continuous improvement to the Total Rewards function
- Oversee Trevors pay bands job architecture and leveling framework to support equity growth pathways and clarity of expectations across roles
- Design and lead Trevors annual compensation and promotion cycles including the rate structure for annual increases merit and recognition
- Establish standards for setting compensation ranges for new and existing roles using market data internal equity and compensation frameworks
- Provide strategic guidance to leaders and People Business Partners on offers retention arrangements promotions and incentive design
- Lead the strategy design and annual planning of Trevors health welfare retirement and wellbeing programs to ensure they are competitive equitable and reflective of Trevors commitment to its people
- Spearhead ERISA compliance Form 5500 filings ACA reporting and nondiscrimination testing ensuring audit readiness across all benefit programs
- Own and strengthen Trevors benefits and compensation vendor partnerships and assess whether existing benefits technology is being leveraged to its fullest potential
- Partner with Internal Communications to elevate awareness accessibility and utilization of Trevors benefits and wellbeing offerings
- Cultivate Trevors formal employee recognition program designing a framework that reflects Trevors values and reinforces a culture of belonging trust and progress
- Partner closely with the Director Talent & Inclusion to integrate recognition into the broader employee experience and culture strategy
- Set the strategic direction for payroll operations with the Sr. Payroll Manager owning execution across multi-state payroll processing garnishments retirement contributions reconciliation and reporting
- Ensure ongoing compliance with multi-state labor unemployment disability and workers compensation registrations and oversee payroll-related partnerships with tax authorities and external vendors
- Establish a payroll reporting and variance-analysis cadence that supports budget monitoring financial audit readiness and informed organizational decision-making
- Cultivate a sustainable equitable and compassionate framework for leaveand accommodations across multiple states within a 24/7 shift-based work environment
- Lead coach and develop the Sr. Payroll Manager and Benefits & Compensation Manager providing the mentorship stability and best-practice guidance needed to elevate the function
- Foster a collaborative accountable and growth-oriented team environment grounded in trust clarity integrity and technical excellence
- Establish clear roles responsibilities and centralized ownership for Total Rewards processes
- Build sustainable processes documentation and playbooks that outlast individual tenure and enable the function to scale
- Navigate Trevors highly collaborative and cross-functional environment building strong partnerships with Finance Legal Internal Communications and other members of the People team
- Contribute to organizational change management process improvement and operational stabilization efforts across the People function
- Ensure all programs and practices align with organizational values applicable laws and regulations union considerations and equitable workplace practices
- Approach all work and interactions with empathy and inclusion to create relationships with teams and individuals at all levels working closely with colleagues to brainstorm ideas discuss pros/cons and develop ways forward listening and responding to develop mutual understanding and trust
- Communicate clearly - both in written and verbal form - for internal audiences distilling complex information into compelling easily digestible narratives; conveying information around policies legal and compliance considerations and best practices in a way that is understood by staff at all levels
- Work collaboratively with relevant external partners
- Demonstrate a commitment to fostering and maintaining an environment of inclusion and belonging modeling Trevors values and enhancing culture in everyday interactions as well as operational initiatives
- Maintaining knowledge competency relating to The Trevor Projects programs services and strategic goals as well as the LGBTQ community we serve
- Demonstrate fair ethical and equitable business practices
- Handle sensitive and confidential matters with the utmost discretion and integrity with regard for cultural operational and legal considerations
- Learn eagerly share knowledge appropriately and improve continuously
- Demonstrate successful planning and problem-solving skills including multitasking and working well within tight timelines
- Demonstrate attention to detail and accuracy in all work
- Handle other relevant duties and responsibilities as assigned
- 8 years of progressive Total Rewards experience including direct ownership of compensation benefits and payroll strategy within complex multi-state nonprofit organizations
- Demonstrated success building or transforming Total Rewards programs including authoring compensation philosophies designing pay structures and establishing job architecture within evolving growing or mission-driven environments
- Deep technical expertise across benefits administration retirement plan management 5500 filings ACA and nondiscrimination testing and multi-state payroll compliance
- Experience administering total rewards programs within a unionized environment under a collective bargaining agreement including 24/7 and shift-based staff
- Demonstrated experience leading leaves and accommodations across multiple states including mental-health-related accommodations and shift-based workforce considerations
- Demonstrated success leading and developing high-performing teams including mentoring and coaching managers and individual contributors
- Demonstrated ability to balance strategic leadership with hands-on execution in fast-paced evolving environments
- Strong project management and operational planning skills with the ability to manage multiple priorities stakeholders and timelines simultaneously
- Strong analytical capability including advanced Excel skills and experience leveraging HRIS and Total Rewards technology to inform strategy reporting and decision-making
- Exceptional communication collaboration and relationship-building skills across all organizational levels
- Professional proficiency in spoken and written English
- Experience supporting Total Rewards within global or internationally distributed organizations is preferred
- Demonstrated commitment to fostering inclusive equitable and mission-aligned workplace practices
- Ability to navigate ambiguity organizational change and evolving priorities with professionalism and sound judgment
- Strong emotional intelligence integrity discretion and ability to build trust across diverse teams and stakeholders
- Spanish language proficiency is a plus
Our Commitment to Diversity Equity Inclusion & Belonging
Nonprofit HR is committed to fostering and maintaining a work environment where diversity equity and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.
Required Experience:
Director
About Company
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