Director, Title & Registration

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a Director Title and Registration to join our this role you will be accountable for end-to-end ownership of Elements title registration and compliance lifecycle across the United States and Canada. This role exists to deliver a reliable efficient and client obsessed experience while modernizing a highly regulated high-volume operation. Success is measured through client experience operational performance cost efficiency and sustained adoption of improved ways of working.

What Youll Do

• Lead the transformation of the Title and Registration function through disciplined change management clear vision and sustained adoption of new operating models and behaviors.
• Own the full client and driver experience across the title and registration lifecycle including outcomes delivered by external partners and government agencies.
• Drive simplification standardization and automation to reduce manual processing improve quality and increase throughput.
• Provide visible hands-on leadership to the title processing organization coaching leaders and teams to deliver strong day to day execution and continuous improvement.
• Own planning forecasting and budget management with direct P&L impact balancing cost discipline with service commitments.
• Manage tag agencies outsourced providers and other partners to ensure service quality cost and compliance expectations are met.
• Lead a team of people leaders and indirect operational staff across the US and/or Canada.
• Make complex operational and financial decisions with direct impact on client experience cost and compliance.
• Lead highly complex multi-jurisdictional operations requiring independent judgment and prioritization.
• Solve complex non-routine problems through process redesign automation and cross functional collaboration.

Basic Qualifications

• 10 years of progressive leadership experience in operations or service delivery environments.
• Demonstrated success leading large scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation digitization and process improvement methodologies.
• Ability to operate with a high degree of autonomy and influence senior leaders peers and external partners through strong operational credibility and business acumen.
• Experience leading people leaders and indirect operational staff.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience in regulated high volume operational environments preferred.
• Experience leading highly complex multi-jurisdictional operations.
• Experience managing tag agencies outsourced providers and other external partners.
• Experience with workforce strategy automation investment and vendor management.
• Experience solving complex non-routine problems through process redesign and cross functional collaboration.

LocationOwings Mills

Compensation

The hiring base salary range for this position is $132500 to $182160 annually. This range represents the Companys good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors including the successful candidates qualifications knowledge skills experience internal pay equity and relevant market addition to base salary eligible employees may participate in annual incentive programs including bonuses commissions or other incentive compensation as applicable to the role. Element also offers a comprehensive benefits package which may include health insurance tuition reimbursement and retirement savings plans.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

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