Director Technical Product – CRM & Order Management

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

About this Role

We are seeking a highly strategic and transformational Director of Product Management to lead our end-to-end CRM and Order Management ecosystem for Retail Media. This executive-level role is accountable for defining and driving the long-term vision strategy and execution of the technology capabilities that power our retail media business across advertiser agency and internal sales experiences. A central goal of this role is to make the businessfully automated and end-to-endremoving manual repetitive work from sellers and ad operations so they can focus on advertisers and revenue not data entry. You will lead a portfolio of products that support sellers ad operations and advertisers at scalemodernizing campaign order-to-cash advancing self-serve and straight-through order flows and delivering measurable improvements in revenue operational efficiency and advertiser outcomes.

Main responsibilities:

• Define and own the enterprise CRM and Order Management product strategy and multi-year roadmap aligning with corporate growth retail media monetization strategy and digital transformation priorities.
• Lead a portfolio of CRM and OMS products and platforms including advertiser/agency CRM ad order management deal/IO workflows advertiser onboarding billing and reconciliation and closed-loop measurement integration.
• Make automation a first-class product outcome: design self-serve and straight-through order-to-cash flows that minimize manual handoffs eliminate duplicate data entry and automate quoting order capture approvals trafficking billing and reconciliation across the campaign lifecycle.
• Systematically identify and remove manual repetitive tasks from sellers and ad operationsreplacing spreadsheets swivel-chair work and manual data re-keying with automated integrated workflowsso the teams time shifts toward advertisers and revenue.
• Serve as the executive product leader across the retail media commercial stack partnering with senior leaders in Sales Ad Operations Technology Finance Legal and Data/Privacy.
• Drive large-scale transformation initiatives including modernization of legacy order management systems and expansion of omni-channel selling capabilities (e.g. self-serve order flows automation managed-service tooling).
• Ensure compliance with all relevant requirements (data privacy and governance such as CCPA/GDPR clean rooms and retail media data ethics brand safety and financial controls/SOX for billing and revenue recognition) embedding privacy security and trust into all product decisions.
• Oversee integration strategy across Salesforce CRM OMS ad servers/DSP/SSP billing/ERP/finance systems and retail media network platforms.
• Establish and track portfolio-level KPIs (revenue growth order throughput time-to-launch billing accuracy sales productivity advertiser retention fill rate operational efficiency automation/straight-through-processing rate reduction in manual seller and ad-ops effort and margin performance).
• Lead and develop a high-performing team of product managers and cross-functional leaders building strong product management discipline and talent pipelines.
• Drive vendor and partner strategy including strategic partnerships contract negotiation and build vs. buy decisions.
• Influence and communicate effectively at the executive level providing clear visibility into strategy progress risks and outcomes.

We are looking for candidates who possess the following:

• 12-15 plus years of product management experience with significant experience in senior leadership roles managing leaders and large product portfolios.
• Deep experience in retail media ad tech martech or commerce platforms ideally spanning CRM and order management/order-to-cash systems.
• Strong understanding of end-to-end ad sales operations order/billing workflows and the data privacy and financial-controls landscape.
• Proven success leading enterprise-scale digital transformation and modernization initiatives including automating workflows and removing manual operational work at scale.
• Demonstrated ability to operate at both strategic and operational levels driving alignment across complex organizations.
• Exceptional executive presence influence and stakeholder management skills.
• Strong financial and business acumen with experience managing large budgets and ROI-driven investments.
• Preferred:hands-on experience with Salesforce CRM (and related order management/CPQ/billing capabilities) and direct experience in a retail media network or ad sales platform environment.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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